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# ERP Software Support Analyst

- **Company:** Express Recruitment Ltd.
- **Location:** Nottingham, United Kingdom (Remote available)
- **Salary:** £35,000
- **Contract:** Permanent contract
- **Skills:** Relational Databases, Microsoft SQL Server, Standard Sql, Software Systems, Software Troubleshooting
- **Published:** November 14, 2026
- **Apply:** https://www.express-recruitment.co.uk/jobs/erp-software-support-analyst/

## About the Role

* Previous experience in technical support, software support, IT helpdesk or similar customer-facing technical role

 * Knowledge or experience of ERP systems, ideally within an engineering, manufacturing or production environment

 * An understanding of manufacturing and production processes, including stock control, Bills of Materials (BOMs) and inventory management, would be advantageous

 * Good technical troubleshooting and problem-solving skills, with the ability to investigate and resolve issues logically

 * A working knowledge of SQL and relational databases, particularly writing and troubleshooting Microsoft SQL Server (MSSQL) queries

 * Confident communication skills, with the ability to engage with customers and explain technical concepts in straightforward terms

 * Strong written English and attention to detail

 * A proactive and adaptable approach, with the ability to manage a varied workload and prioritise competing demands

 * A positive attitude towards learning, developing technical knowledge and working as part of a team

## Description

* Providing technical support to customers using ERP software, responding to and resolving incoming support tickets

 * Managing a varied workload of approximately 140 support tickets per week, ranging from straightforward queries that can be resolved within 15 minutes to more complex technical issues requiring several days of investigation

 * Troubleshooting software-related issues and identifying effective solutions to ensure minimal disruption to customers' business operations

 * Supporting customers within engineering and manufacturing environments, helping them utilise software relating to stock control, demand planning, Bills of Materials (BOMs), production processes and other business-critical functions

 * Communicating directly with customers to understand technical issues, provide guidance and explain solutions in a clear and accessible manner

 * Working closely with internal teams, including engineering and production specialists, to investigate and resolve more complex support queries

 * Maintaining accurate records of support tickets, investigations and resolutions.

 * Working collaboratively within the wider Support Desk team to maintain high levels of customer service and technical support

 * Attending the office approximately once a month, with additional visits where required to support customers on site