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# Senior IT Support Engineer

- **Company:** Qivalis
- **Location:** Berlin, Germany (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Application Packaging, User Authentication, Bash Shell, Virtual Private Networks (VPN), Python (Programming Language), Microsoft OneNote, Networking Basics, Procurement Software, Azure Active Directory, Microsoft SharePoint, Single Sign-On, Gitlab, Git, Slack, Apple Business Manager, Casper Suite, Gsuite, Hardware Asset Management
- **Published:** November 14, 2026
- **Apply:** https://www.adzuna.de/details/5963517379

## About the Role

* Senior, hands-on experience in user-facing IT support in a regulated or security-conscious corporate environment, ideally in a distributed, international company.
 * Proven experience running corporate macOS fleets with Jamf Pro and Apple Business Manager.
 * A solid grasp of identity and access fundamentals: SSO, authentication, VPN, device trust and basic networking.
 * Hands-on Google Workspace administration, plus experience with IT procurement, asset inventory and hardware lifecycle management.
 * Scripting and automation in Bash / Shell or Python (GAM is a plus), with the discipline to document and validate what you automate.
 * An autonomous way of working: you need no close supervision, you are comfortable within clear rules and processes, and you escalate rather than improvise in sensitive situations.
 * Excellent written and spoken English.
Nice to Have

 * Hands-on administration of Microsoft 365, Microsoft Entra ID and SharePoint (strongly preferred).
 * Experience with Jamf Protect, Jamf Connect or Jamf Trust.
 * Familiarity with DORA, MiCAR, ISO 27001, or CIS / NIST benchmarks.
 * Working knowledge of Git, GitLab and configuration-as-code principles.
 * Experience with midPoint administration.
 * Dutch language skills.

Core Competencies

Operational discipline: You execute defined workflows correctly and consistently, and keep every change traceable.

Security and compliance mindset: You treat access, offboarding and asset records as audit-relevant controls.

Escalation over improvisation: You spot deviations and edge cases early and raise them clearly instead of working around the rules.

Ownership and reliability: You see user issues through to resolution, document what you do, and cover for your peer when needed.

## Description

As Senior IT Support Engineer (m/f/d) at Qivalis, you will keep day-to-day IT running reliably and securely for our fully remote team across Europe, with a strong focus on macOS, Apple device management and Google Workspace. You'll own end-to-end user support, onboarding and offboarding, hardware lifecycle and access fundamentals across a primarily macOS fleet.

This role operates in a highly regulated environment, where onboarding, offboarding, access and device records are audit-relevant controls, and you ensure they are executed correctly every time and that every change is traceable.

You'll work as a peer to our existing IT Support Engineer, sharing responsibilities, covering for each other and taking part in an on-call rotation of up to one week a month.

Your Responsibilities

 * Own user-facing IT support end to end for colleagues across Europe, from first contact to resolution, with a primary focus on macOS and Apple devices.
 * Run macOS and iOS / iPadOS endpoints end to end with Jamf Pro and Apple Business Manager: zero-touch setup, patching, application packaging and compliance against our CIS- and NIST-based baselines.
 * Execute onboarding and offboarding with HR as security- and audit-relevant processes, so access, accounts and devices are provisioned and revoked correctly and on time.
 * Process access requests strictly within our defined permission models, and escalate early and clearly when something is unclear or doesn't fit the rules.
 * Manage the hardware lifecycle and vendors: procurement, an accurate and auditable asset inventory, repairs and replacements (e.g. via AppleCare), and contract renewals.
 * Administer Google Workspace, Slack, Microsoft 365, Notion and 1Password, applying changes through our version-controlled configuration-as-code workflow in Git rather than ad hoc in admin consoles.
 * Write and maintain the documentation and runbooks that let defined tasks be delegated and handed over safely, and provide accurate operational records as audit evidence under DORA and MiCAR.