> Markdown version of [/jobs/ext/471282-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/471282-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Hyve Managed Hosting Corp Inc - **Location:** Austin, TX, United States - **Salary:** $65,000.0 - $95,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apache HTTP Server, Blade Servers, Ubuntu (Operating System), CentOS, Cloud Computing, Databases, Debian Linux, Linux, Domain Name System (DNS), VMware ESX Servers, Internet Information Services (IIS), Issue Tracking Systems, Linux Servers, Microsoft SQL Server, Windows Servers, MySQL, Network Architecture, Network Virtualization, Network Protocols, 3par, TCP/IP, VMware VSphere, Network Routers, Load Balancing, Software Troubleshooting, Juniper, Cisco - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b7e198a86c1bce84 ## About the Role Do you have experience in Windows?, * Strong knowledge and experience of Linux Servers. * Proven ability to resolve a wide range of technical issues for diverse customers. * Expertise in diagnosing and troubleshooting software and hardware problems. * Proactive, motivated self-starter with a consultative and solution-focused mindset. * Strong teamwork skills and a positive, can-do attitude. * Solid understanding of the hosting landscape, including cloud, dedicated, and colocation services. Desirable Experience with: * Windows Servers * IIS/Apache, MySQL/MS SQL, VMware vSphere/ESXi. * Load balancers, Active Directory, Exchange, Cisco/Juniper, HP 3PAR/EVA storage arrays. * Networking protocols (TCP/IP, DNS). * Exceptional customer service skills, with the ability to resolve queries efficiently, effectively, and courteously., * Linux OS (CentOS, Ubuntu, Debian): 2 years (Required) * Network infrastructure: 1 year (Preferred) ## Description Are you a passionate and motivated Technical Support Engineer ready for your next challenge? We're seeking Tier 1-3 Technical Support Engineers to join our dynamic team. You'll tackle diverse projects, from optimizing websites to managing multi-region platforms for high-profile clients, all while deploying and maintaining global cloud infrastructure. Be part of a forward-thinking team driving the rapid growth of Hyve Managed Hosting-where your skills and ambition will make a real impact., * Research and identify solutions to software and hardware issues on client and internal platforms. * Diagnose and troubleshoot problems across systems such as SANs, switches, network routers, blade servers, websites, databases, and operating systems. * Communicate with clients via telephone or the MyHyve ticket system within defined SLAs. * Provide accurate and prompt feedback by leveraging internal databases and external resources. * Manage and prioritize multiple support tickets simultaneously, ensuring systems are fully functional post-troubleshooting. * Assist the Sales team with architectural designs for potential client platforms. * Build, deploy, and maintain servers and complex platforms. * Deploy and manage virtual network devices (e.g., load balancers, firewalls, IPS, WAFs). * Escalate unresolved issues to relevant internal teams when necessary. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) - [Embracing the Hybrid Cloud: Unlocking Success with Ansible](https://www.wearedevelopers.com/videos/932-embracing-the-hybrid-cloud-unlocking-success-with-ansible) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)