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# Junior IT Supporter

- **Company:** Jung von Matt
- **Location:** Hamburg, Germany
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Data Migration, Desktop Computing, Java Virtual Machine (JVM), Cisco WebEx, Information Technology, User Accounts
- **Published:** November 14, 2026
- **Apply:** https://www.adzuna.de/details/5963438355

## About the Role

* You understand IT processes ranging from procurement to inventory management and deployment of new hardware and software.
 * You are familiar with IT security policies and consistently follow them.
 * You are able to provide application support for the most important apps and tools used at JvM.
 * You are familiar with presentation and communication systems and can support colleagues in preparing meetings.
 * You have good written and spoken English skills.
 * You have solid knowledge of Windows and macOS environments.
 * You have a good technical understanding of hardware, software, and networks.
 * You work in a structured, service-oriented, and solution-focused way.
 * You are confident working with standard software such as Microsoft 365.
 * You can explain technical topics clearly and appropriately for different audiences.

## Description

Throughout the recruitment process, we will communicate exclusively through our official JvM channels.
We will never ask for payments, bank details, or the purchase of work equipment., * User support for all common applications and systems used at JvM.

 * Friendly and respectful interaction with colleagues.
 * Inventory management and administration of hardware and software within internal systems and portals.
 * Setting up computers and devices according to internal guidelines.
 * Supporting onboarding processes and initial workstation setup for new colleagues.
 * Replacing computers including data migration and transfer.
 * Performing meeting checks and technical support for Webex meetings in conference rooms.
 * Supporting colleagues with technical issues related to hardware and software.
 * Processing support requests via ticket systems, phone, or in person.
 * Installation, configuration, and maintenance of end-user devices and peripherals.
 * Managing user accounts, access rights, and passwords.
 * Supporting internal IT projects, rollouts, and updates.
 * Documenting solutions and contributing to the optimization of support processes and knowledge bases.