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# Senior Technical Support Engineer

- **Company:** NIGHTWING LLC
- **Location:** Annapolis, MD, United States
- **Experience:** Expert
- **Salary:** $122,000 - $253,000
- **Contract:** Permanent contract
- **Skills:** Reliability of Systems, Information Technology
- **Published:** November 14, 2026
- **Apply:** https://www.careerboard.com/us/en/find-jobs-in-United-States/-2F106F96FC550135AB/

## About the Role

* 10+ years of relevant technical support experience, or an approved equivalent combination of education and experience.
 * Current TS/SCI CI Poly clearance
 * IAT Level II certification compliance (required).
 * Proven ability to work independently in fast-paced, high-stakes environments.
 * Strong analytical, troubleshooting, and communication skills.
 * Experience supporting complex, enterprise-level IT systems and infrastructure.

## Description

Nightwing is seeking an experienced Senior Technical Support Engineer, who will play a critical role in supporting high-visibility, mission-critical systems that directly enable organizational success. This is a hands-on, senior-level position for a technical expert who thrives on solving complex problems, leading by example, and ensuring operational excellence., * Serve as a primary escalation point for Tier 2 and Tier 3 support, resolving complex incidents across IT systems, applications, and infrastructure.

 * Provide advanced technical troubleshooting and problem resolution, including root cause analysis and long-term corrective actions.
 * Independently manage and execute all functional responsibilities for assigned systems or programs, often supporting mission-critical operations.
 * Lead or oversee the work of junior team members, offering guidance, mentorship, and technical direction as needed.
 * Contribute to continuous service improvement initiatives, helping enhance system reliability, performance, and user experience.
 * Develop and maintain technical documentation, knowledge base articles, and system diagrams to improve support efficiency.
 * Support user training and knowledge transfer, promoting effective system use and reducing recurring issues.