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# Desktop Support Engineer

- **Company:** Diverse Lynx LLC
- **Location:** Charlotte, NC, United States
- **Experience:** Experienced
- **Salary:** $52,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Desktop Environments, Intrusion Detection Systems, Microsoft Office, Remote Infrastructure Management, User Environment Management, Enterprise Software Applications, Computer Equipment
- **Published:** November 14, 2026
- **Apply:** https://www.careerbuilder.com/job-details/desktop-support-engineer-charlotte-nc--f4791126-5d16-47c3-a5ff-2803249acadb

## About the Role

Desktop Administration, Technical Support, Desktop Administration, Technical Support, Customer Support/Service, Desktop Environments, Customer Relations, Identify Issues, Communication Skills, Help Desk, * 4-6 years of experience in Desktop Support / End User Computing (EUC)

 * Strong experience providing L2/L3 Desktop Support
 * Hands-on experience with Windows operating systems (Windows 10/11)
 * Experience supporting Microsoft Office Suite, Office 365, and Outlook
 * Knowledge of desktop hardware troubleshooting and repair
 * Experience with printer installation, support, and troubleshooting
 * Strong analytical and problem-solving skills
 * Experience supporting VIP/Executive users
 * Excellent verbal and written communication skills
 * Ability to work effectively in a team-oriented environment

## Description

We are seeking a skilled and customer-focused Desktop Support Engineer to provide Level 2/Level 3 desktop support services. The ideal candidate will have strong troubleshooting abilities, hands-on experience supporting enterprise desktop environments, and excellent communication skills. This role requires interaction with end users, including VIP/Executive personnel, to resolve hardware, software, and connectivity issues efficiently., * Provide L2/L3 support for desktop, laptop, and peripheral-related issues.

 * Troubleshoot and resolve hardware, software, operating system, and application issues.
 * Support Microsoft Outlook, Office 365, and other enterprise applications.
 * Perform device validation, physical inspections, and inventory audits.
 * Diagnose and resolve printer-related issues.
 * Power cycle devices and perform basic hardware diagnostics.
 * Reset remote management IDs and passwords as required.
 * Reseat cables, verify connectivity, and perform physical troubleshooting activities.
 * Assist remote teams with on-site troubleshooting and issue resolution.
 * Identify and report system errors, blue-screen issues, and hardware failures.
 * Provide timely support for VIP and executive users.
 * Maintain accurate documentation of incidents, resolutions, and inventory records.
 * Coordinate with vendors and internal teams for issue resolution and device management.