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# Staff Technical Program Manager, Seller Success & Onboarding

- **Company:** Tiktok Inc
- **Location:** San Jose, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software as a Service, Marketplace
- **Published:** November 14, 2026
- **Apply:** https://www.careerbuilder.com/job-details/staff-technical-program-manager-seller-success-onboarding-san-jose-ca--d725dd63-90fb-4661-90c0-eb6d852e8fc9

## About the Role

Sales, Project/Program Management, Onboarding, Technical Leadership, eCommerce, Sales, Ecosystems, eCommerce Sales, Onboarding, Metrics, * Bachelor s degree or equivalent practical experience.

 * 8+ years of experience in program management, product operations, business operations, growth strategy, consulting, or related disciplines.
 * 5+ years of experience in e-commerce, marketplaces, seller platforms, merchant services, fintech onboarding, SaaS onboarding, or growth-focused organizations.
 * Experience leading complex cross-functional initiatives involving multiple stakeholders and distributed teams.
 * Strong analytical skills with the ability to leverage data to identify opportunities, influence decisions, and measure business impact.
 * Experience working with customer-facing workflows, onboarding programs, marketplace platforms, SaaS products, or digital ecosystems.
 * Excellent communication, stakeholder management, and executive presentation skills., * Experience improving customer activation, onboarding conversion, adoption, retention, or engagement metrics.
 * Familiarity with AI-enabled workflows, personalization systems, recommendation technologies, or experimentation frameworks.
 * Experience building prototypes, process improvements, or scalable operational solutions to validate new ideas.
 * Ability to navigate highly ambiguous environments and influence without direct authority.
 * Strong user empathy and customer-centric mindset, with experience translating user needs into scalable business solutions.

## Description

The Global E-commerce, Seller Business team plays a critical role in driving the success of our Global E-commerce platform. We are dedicated to building and nurturing a thriving ecosystem of local and abroad sellers who bring diverse products, brands, and innovations to our marketplace on TikTok., * Lead strategic program initiatives focused on improving seller onboarding, activation, and long-term success across TikTok Shop journeys and tools.

 * Drive end-to-end programs that personalize and simplify the seller journey, reduce onboarding friction, ensure experience consistency, and improve seller conversion and growth metrics.
 * Use quantitative and qualitative data to identify seller pain points, analyze funnel drop-off trends, and design high-impact improvements.
 * Develop and execute programs that leverage AI, personalization, and automation to create more tailored onboarding and growth experiences for different seller segments.
 * Partner closely with engineering, product, data science, operations, solution architecture, and cross-regional stakeholders to deliver scalable seller-facing experiences.
 * Partner with internal platform teams to pilot and scale innovative solutions that improve seller experience, operational efficiency, and platform adoption.
 * Act as a champion for seller-centric thinking by advocating for merchant needs and continuously improving the end-to-end seller experience. Minimum Qualifications