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# Desktop Technician II

- **Company:** CGS Business Solutions
- **Location:** Phoenix, AZ, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Microsoft Windows, Software Applications, Systems Engineering, System Configuration, Device Drivers, Network Troubleshooting, Local Security Policy, Networking Basics, Software Deployment, Software Systems, TCP/IP, Enterprise Software Applications, Computer Equipment, Information Technology, Patch Management, User Accounts
- **Published:** November 14, 2026
- **Apply:** https://www.wayup.com/i-j-Desktop-Technician-II-CGS-Business-Solutions-124216204411800/

## About the Role

+ Five (5)+ years of experience providing desktop support, technical troubleshooting, and IT workstation administration.
 + Strong hands-on experience installing, configuring, maintaining, and troubleshooting Microsoft Windows operating systems.
 + Solid understanding of networking fundamentals, including TCP/IP protocols, LAN connectivity, and network troubleshooting.
 + Microsoft Certified Systems Engineer (MCSE) certification or relevant Microsoft Windows operating system certifications preferred.
 + Desktop Administration Suite certification or comparable desktop management credentials preferred.
 + High school diploma or equivalent required.
 + Additional technical training in desktop administration, IT systems, or related disciplines preferred; college coursework or equivalent professional experience is a plus.

## Description

CGS Business Solutions is committed to helping you, as an esteemed IT Professional, find the next right step in your career. We match professionals like you to rewarding consulting or full-time opportunities in your area of expertise. We are currently seeking Technical Professionals who are searching for challenging and rewarding jobs for the following opportunity:
Our nationwide Financial Services customer is seeking a full time onsite Desktop Technician II to sit in Phoenix, AZ responsible for installing, updated, and repairing of personal computer hardware and software systems to this location. Recommend, maintain, and implement desktop solutions in support of organizational business needs.
Overview

 + Provide technical support, troubleshooting, and resolution of hardware, software, operating system, application, and network-related issues across the organization.
 + Configure, deploy, and maintain desktop workstations, including operating system installations, software applications, company-specific configurations, security settings, hardware drivers, and system updates.
 + Create, customize, and test software deployment packages to support standardized application installations and company-specific requirements.
 + Administer desktop management tools to perform remote troubleshooting, software deployments, patch management, system imaging, application inventory, hardware tracking, and IT asset management.
 + Create, update, and maintain user accounts, access credentials, and passwords in compliance with company security policies and procedures.
 + Manage enterprise software inventory and distribution systems, ensuring approved applications, licensing, and updates are properly tracked and deployed.
 + Coordinate telephone system support, including setting up, relocating, transferring, and configuring phone extensions.