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# Desktop Support Technician II

- **Company:** Spectraforce
- **Location:** Pensacola, FL, United States
- **Experience:** Experienced
- **Salary:** $52,000
- **Contract:** Temporary contract
- **Skills:** IMac, Issue Tracking Systems, Network Connections, Software Systems, Wireless Networks, CompTIA Strata - PC Hardware Technology Engineer, Network Switches, Peripherals, Information Technology, Hardware Debugging, Servicenow, Mobile Data
- **Published:** November 14, 2026
- **Apply:** https://diversityjobs.com/career/18934027/Desktop-Support-Technician-Ii-Florida-Pensacola

## About the Role

* Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call. A+ certification is a plus, experience a minimum of 3 years.
 * Background, Drug, and Citizenship screening requirements: Per Federal Law, Marijuana is part of the drug screening process and not permitted even if authorized locally, * Candidates should have 3-6 years' experience supporting PC Hardware and software.
 * Experience working in a multi-team enterprise organization. Strong ticketing system skills (i.e. Service Now)
 * Comfortability providing hands & feet support for Server and Network is a plus.
 * Experience supporting mobile data plans, mobile networks, and devices is a plus.

## Description

* Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
 * Documents, maintains, upgrades, or replaces hardware and software systems.
 * Tech should be able to confidently and safely lift up to 50 lbs as well as be able to navigate between buildings and the production floor to support users.
 * PC Hardware and software IMAC project work.
 * Newly acquired company by our customer is being transitioned which involves PC imaging / setting up / deployment / SNOW for asset tracking - some basic troubleshooting during deployment - should have good customer facing skills and good understanding of desktop support for imaging / deploying / troubleshooting PC's
 * Comfortability providing hands & feet support for Server and Network is a plus.
 * Experience supporting mobile data plans, mobile networks, and devices is a plus.
 * Supports and maintains user account information including rights, security, and systems groups.
 * Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
 * Network connection issues, track network connections back to network switches.
 * Escalates problems and issues to a higher level of support if unable to resolve.
 * Represents Client in a professional and businesslike manner and communicates effectively with customers and associates.
 * Interacts with customers, responding to routine technical questions or request for information.
 * Conversion Rate will be $25