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# Markets Technology Applications Support - Assistant Vice President

- **Company:** Citigroup Inc.
- **Location:** Belfast, United Kingdom (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Databases, Continuous Integration, Disaster Recovery, Monitoring of Systems, Issue Tracking Systems, Log Analysis, Microsoft SQL Server, OpenShift, Software Engineering, SQL Databases, Working Model 2D, Scripting, Grafana, Git, Kubernetes, Bitbucket, Dynamic Data, Kibana, Appdynamics, Software Version Control, Jenkins
- **Published:** November 14, 2026
- **Apply:** https://citi.wd5.myworkdayjobs.com/2/job/Belfast--United-Kingdom/Markets-Technology-Applications-Support---Assistant-Vice-President_261009140/apply

## About the Role

We are looking for a seasoned application support professional with strong analytical acumen, hands-on production troubleshooting experience, and excellent stakeholder management skills.

 * Proven experience in an Application Support or Production Support role within a complex, enterprise environment.
 * Operating Systems & Scripting: Strong working knowledge of UNIX / Linux environments, shell commands, and Python scripting for troubleshooting and operational automation.
 * Database Proficiency: Solid experience querying, validating, and troubleshooting data with SQL and Microsoft SQL Server (MSSQL).
 * Observability & Monitoring: Hands-on experience with modern monitoring and log analysis platforms (e.g., Kibana) to detect anomalies and trace transaction flows.
 * Release & Version Control: Practical background participating in production release management cycles and utilizing source control tools like Bitbucket / Git.
 * Incident & Problem Management: Demonstrated expertise handling high-pressure incident workflows, issue tracking, and formal Problem Management processes.
 * Communication & Diplomacy: Exceptional verbal and written communication skills with the proven ability to translate complex technical concepts clearly to non-IT stakeholders and business users.
 * Analytical & Critical Thinking: Strong ability to filter, prioritize, and validate dynamic data from multiple sources to make sound evaluative judgments under limited supervision.
 * Experience working on AI tools

Any Beneficial / Nice to have skills and experience:

 * Containerized Platforms: Hands-on exposure to containerized architectures and orchestration environments such as Amazon ECS or OpenShift/Kubernetes.
 * Financial Services & Trading Knowledge: Familiarity with front-office, middle-office, or risk reconciliation workflows and direct interaction with traders or market operations.
 * Advanced Observability Stacks: Experience configuring dashboards, alerts, and telemetry within enterprise observability suites (e.g., Grafana, AppDynamics, Geneos, OpenTelemetry).
 * CI/CD Pipeline Exposure: Understanding of automated build, deployment, and testing pipelines (e.g., Jenkins, Tekton, Harness).
 * Support Tooling & Automation: Proven track record of developing custom self-healing scripts or support tools that reduce toil and eliminate repetitive operational tasks.
 * Resiliency & DR Design: Prior experience planning, coordinating, and executing formal COB (Continuity of Business) and Disaster Recovery simultions

## Description

As an Application Support Senior Analyst, your primary purpose is to ensure the continuous availability, stability, and optimal performance of critical enterprise applications while driving automation and efficiency initiatives. Operating with autonomy and independence of judgment, you will collaborate with global and regional peers across daily shift handovers and multi-regional business cycles.

 * Production Health & Continuity: Perform Start of Day (SOD) readiness checks, continuous platform monitoring, same-day risk reconciliations, and seamless regional handovers across global shifts.
 * Incident & Problem Management: Provide rapid technical triage and end-to-end resolution for production outages, assessing business impact and managing transparent stakeholder escalations against strict SLAs.
 * Root Cause & Stability Engineering: Formulate remediation scopes, drive problem management reviews, and implement long-term solutions covering stability, efficiency, and effectiveness.
 * Release & Lifecycle Support: Partner with application development teams to review, test, and safely deploy application releases and patches into production, followed by rigorous post-implementation reviews.
 * Business & Technical Liaison: Serve as a primary point of contact and bridge between traders/business users, internal interfacing technology groups, and third-party vendors.
 * Disaster Recovery & Risk Control: Maintain contingency and disaster recovery plans, ensure storage and archiving integrity, and uphold strict compliance with Citi security standards and risk policies.
 * Leadership & Mentorship: Act as a subject matter expert (SME) to senior stakeholders while coaching, training, and providing day-to-day guidance to junior support analysts.