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# IT Support Technician

- **Company:** Safer Hand Solutions
- **Location:** Yarm, United Kingdom
- **Salary:** £27,500
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Tablet Computers, Information Technology, Laptops
- **Published:** November 14, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5964529748

## About the Role

* Previous experience in an IT Support, IT Technician, Helpdesk or ICT Support role
 * Strong understanding of computer systems, software, hardware and mobile devices
 * Excellent problem-solving and troubleshooting skills
 * Strong communication skills, including the ability to explain technical issues to non-technical users
 * Highly organised, with the ability to manage multiple tasks and priorities
 * Proactive and commercially aware approach to technology and process improvement
 * Willingness to learn and develop within a growing organisation
 * Experience working with external IT providers is advantageous, We are a growing and successful organisation recruiting an enthusiastic, proactive IT Support Technician to take ownership of day-to-day technology support and make a meaningful impact. The role is full-time and office-based in Stone, Staffordshire, working with colleagues across the business and external IT and telecommunications providers. The starting salary is £27,500, depending on experience, with an annual company performance-based bonus. Benefits include 25 days holiday plus bank holidays, a Christmas and New Year office shutdown, a company pension scheme, company sick pay, mental health and wellbeing initiatives, and regular social events.

## Description

* Act as the first point of contact for IT support queries from office- and field-based employees
 * Troubleshoot hardware, software and system issues, taking ownership through to resolution
 * Liaise with external IT and telephony providers to resolve technical issues and support business operations
 * Manage laptops, tablets, mobile devices and associated IT equipment
 * Set up equipment and user access for new starters, and coordinate the return and reset of equipment for leavers
 * Maintain an accurate inventory of IT assets
 * Support IT security initiatives and assist with Cyber Essentials and GDPR compliance requirements
 * Coordinate with external partners to help ensure systems, networks and applications operate effectively
 * Research and recommend technologies and process improvements to enhance business efficiency
 * Manage the ordering, recycling and maintenance of IT equipment

Technologies:

 * Hardware
 * ICT
 * Support
 * Mobile
 * Security