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# IT Infrastructure Administrator

- **Company:** SRC Inc.
- **Location:** Springfield, MO, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Backup Devices, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Disaster Recovery, Domain Name System (DNS), Multi-Factor Authentication, Monitoring of Systems, Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Microsoft Software, Windows Servers, Network Administration, Windows PowerShell, Azure Active Directory, Server Virtualization, Service Pack, Virtual Local Area Networks, Virtualization Technology, Backup and Restore, Windows Desktop, Wireless Access Point, Wireless Networks, Network Routers, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Information Technology, Cisco, User Administration, User Accounts
- **Published:** November 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e57c3a5fb843f161

## About the Role

* Associate degree in information technology or a related field, or equivalent practical experience.
 * At least three years of relevant IT experience supporting systems, networks, and end users.
 * Working knowledge of Windows Server, Windows desktop operating systems, Active Directory, and Microsoft 365.
 * Understanding of TCP/IP, DNS, DHCP, VLANs, wireless networking, firewalls, and VPNs.
 * Experience with virtualization, backup systems, and endpoint security tools.
 * Strong troubleshooting, communication, customer service, and documentation skills.
 * Ability to manage competing priorities and work independently.
 * Ability to handle confidential information and follow established security and access procedures., * Experience supporting IT in a manufacturing environment.
 * Familiarity with ERP systems, production workstations, barcode scanners, and label printers.
 * Experience with Cisco Meraki, Microsoft Entra ID, Sophos and PowerShell.
 * Relevant Microsoft, CompTIA, Cisco, or other infrastructure certifications.

## Description

The IT Infrastructure Administrator maintains and supports the company's servers, networks, cloud services, and end-user technology. This position combines systems and network administration with Level 1 help desk support to ensure secure, reliable technology services for office and manufacturing operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Systems and Network Administration

 * Administer and maintain physical and virtual servers, operating systems, storage, and related infrastructure.
 * Maintain network equipment and connectivity, including switches, routers, firewalls, wireless access points, and VPN connections.
 * Administer Microsoft 365, Active Directory, user accounts, security groups, and access permissions.
 * Monitor system performance, availability, and capacity; troubleshoot and resolve infrastructure issues.
 * Perform system updates, security patches, and routine maintenance.
 * Monitor backups, resolve backup failures, and perform recovery testing.
 * Maintain endpoint protection and support company cybersecurity policies and practices.
 * Maintain documentation of system configurations, network layouts, equipment inventory, and recovery procedures.
 * Coordinate with internal IT resources, vendors, and service providers to resolve issues and implement improvements.

Level 1 Help Desk Support

 * Serve as an initial point of contact for employee technology questions and support requests.
 * Record, prioritize, troubleshoot, and resolve support tickets; communicate progress to users.
 * Provide basic support for computers, monitors, printers, phones, mobile devices, and other peripherals.
 * Troubleshoot Windows, Microsoft Office, email, connectivity, and common application issues.
 * Reset passwords, unlock accounts, and assist with multifactor authentication and access requests.
 * Install, configure, and deploy approved hardware and software.
 * Support employee onboarding and offboarding, including equipment setup and account provisioning or removal.
 * Provide basic user instruction and document recurring issues and solutions.
 * Escalate issues to the appropriate IT resource or vendor when additional expertise is required.