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# Technical Support Specialist

- **Company:** Walter & Company, LLC
- **Location:** Greer, SC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Process Planning, Digital Technology, Global Positioning Systems (GPS), SAP ERP, SAP (Applications)
- **Published:** June 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a6f633c209c508c4

## About the Role

Do you have experience in Mechanical blueprint interpretation?, Do you have a Trade school?, * 5-7 years' experience in the cutting tool industry

 * Associate's degree or two years education in a technical school is preferred
 * Knowledge and experience of cutting tool applications and machining processes
 * Must have extensive knowledge of the Walter product assortment
 * Must have the ability to read and interpret blueprints
 * Ability to recommend application solutions to the customer either standard or special
 * Ability to provide such recommendations and solutions over the phone
 * Need the ability to use relevant Walter Software & office support tools. SAP experience is a benefit
 * Ability to create special quotes while keeping price consistency
 * Ability to develop and create costing for special products
 * Maintain professional demeanor and positive, solutions-oriented approach, in all types of verbal and written communication

## Description

* Receive and provide technical assistance and product recommendations via email, phone, chat, and other technology.
 * Provide Walter solutions for competitor products
 * Utilize the Walter online catalog and GPS software for providing speeds and feeds on Walter product
 * Provide replacement and new solutions for obsoleted product
 * Maintain up to date relevant knowledge of Walter products, digital systems and processes provided by HQ
 * Create repeat special quotes for all Walter products
 * Utilize the Walter costing systems for developing pricing (SAP, CAPP, ENGIN, Workflow) along with 3rd party suppliers
 * Employ consultative selling techniques in communications with customers, developing inquiries into leads, and into sales.


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