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# IT Support Technician - Tier 1-2

- **Company:** 7th Dimension LLC
- **Location:** El Dorado Hills, CA, United States
- **Salary:** $45,760.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Business Software, Document Management Systems, Issue Tracking Systems, Storage Area Network (SAN), Network Security, Linux Servers, Server Administration, Virtualization Technology, Cloud Platform System, Firewalls (Computer Science), Microsoft InTune, Casper Suite, Cisco, Service Stack
- **Published:** June 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=571db0fba0a3aad3

## About the Role

Do you have experience in Teamwork?, * Prior MSP experience - you understand the pace, the clients, and what it means to be billable.

 * Strong working knowledge of server, network, and application environments, with solid troubleshooting instincts.
 * Hands-on experience with MSP toolsets such as Ticketing System, RMM, Kaseya, or Document Management System.
 * Firewall and Azure/Entra/Intune experience.
 * Industry certifications (CompTIA, Microsoft, or equivalent) - or actively working toward them.
 * Exceptional client service skills: clear communicator, patient under pressure, and always professional.
 * Strong analytical and problem-solving abilities with sharp attention to detail.
 * Self-motivated and organized - you manage your priorities and follow through without being micromanaged.
 * A track record of identifying and championing new technologies that improve outcomes.

Technology Stack

Azure / Entra / Intune

Ticketing Systems

Microsoft 365

RMM

Cisco / Ubiquiti

Document Management System

WatchGuard Firewalls

JAMF / MDM

Dell / HP / Linux Servers / Apple

## Description

We're looking for a dynamic, client-focused IT Support Technician to join our help desk team. In this Tier 1-2 role, you'll be the first point of contact for our clients - triaging, troubleshooting, and resolving a wide range of infrastructure issues while collaborating with senior engineers on more complex escalations. As you grow, so will your responsibilities., * Serve as the first point of contact for inbound help desk calls - intake, triage, and resolve client issues with professionalism and urgency.

 * Provide infrastructure support across storage networking, server and desktop OS, cloud environments, network security, Active Directory, and virtualization.
 * Install, configure, and troubleshoot business applications across client environments.
 * Escalate complex issues to senior engineers while maintaining ownership of the client experience throughout.
 * Monitor systems and networks proactively, identifying and flagging issues before they impact clients.
 * Support and collaborate with fellow technicians, sharing knowledge and contributing to team documentation.
 * Grow continuously - as your skills develop, you'll take on expanded responsibilities across our service offerings.


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