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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** IMPACT WEST LLC - **Location:** Portland, OR, United States - **Experience:** Starter - **Salary:** $50,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, BASIC (Programming Language), Business Software, Microsoft Outlook, Cyber Security, Information Technology Consulting, Microsoft Management Console, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Windows Servers, Network Connections, Remote Desktop Services, Microsoft SharePoint, TCP/IP, Wi-Fi Technology, Computer Networking Systems, Sonicwall, Microsoft InTune, Information Technology, Deployment Automation, Laptops, Fortinet, Veeam - **Published:** June 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=88b583b5c671d9cc ## About the Role Do you have experience in macOS administration?, * 1 to 3 years of IT support experience, ideally in an MSP or multi-client environment * Working knowledge of Windows, macOS, and basic Windows Server administration * Microsoft 365 administration experience (users, licensing, Exchange Online, Teams, OneDrive, SharePoint) * Basic Active Directory experience (user and computer management) * Foundational networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic switching and routing * Familiarity with RMM, remote support, endpoint management, or ticketing platforms * Strong troubleshooting skills, clear communication, and a customer-first attitude Nice to Have * Prior experience at a Managed Service Provider * Microsoft Intune, Entra ID, Autopilot, and Conditional Access * Backup platforms such as Datto, Veeam, or Axcient * Network platforms such as Meraki, SonicWall, Fortinet, Ubiquiti, or WatchGuard * PSA platforms such as HaloPSA, ConnectWise, or Autotask * Certifications such as CompTIA A+, Network+, Security+, MS-900, AZ-900, MD-102, or CCNA ## Description Impact West is hiring an IT Support Engineer to support our managed services clients day to day. You will handle user support, Microsoft 365 administration, endpoint management, and basic server and network troubleshooting across multiple client environments. This is a strong fit for an early-to-mid-career IT professional who likes solving problems, working directly with clients, and building technical skills in an MSP environment. What You'll Do * Triage and resolve support tickets by phone, email, remote tools, and RMM alerts * Provide Tier 1 and Tier 2 support for Windows, macOS, Microsoft 365, printers, and common business apps * Troubleshoot Microsoft 365 issues: Outlook, Teams, OneDrive, SharePoint, MFA, licensing, and user access * Run user onboarding and offboarding (accounts, groups, mailbox permissions, license assignment) * Configure and support laptops, desktops, and mobile devices, including Intune enrollment and compliance * Troubleshoot Active Directory, DNS, DHCP, VPN, Remote Desktop, Wi-Fi, and network connectivity * Document work clearly in the ticketing system and escalate complex issues with full context * Support client onboarding, device rollouts, and Microsoft 365 projects, We provide managed IT services, cybersecurity, infrastructure support, and technology consulting for businesses that want dependable support and a practical long-term IT strategy. You will work on a modern tool stack with a team that documents its work and does things the right way. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)