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# Level 1 Help Desk Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Torrington, CT, United States
- **Salary:** $45,760 - $56,160
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Computer Networks, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Networking Basics, Windows Desktop, Wi-Fi Technology, Office365, Software Troubleshooting, Peripherals, Laptops
- **Published:** November 14, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ct/torrington/7d72dad3-77d3-4089-bf55-a40191de6203

## About the Role

Leadership
Communication
Microsoft 365
Issue Tracking
Problem Solving
Desktop Support
Customer Service
Active Directory
Technical Issues
Microsoft Outlook
Help Desk Support
Peripheral Devices
Business Valuation
Full Stack Development
Network Troubleshooting
Business Transformation
Balancing (Ledger/Billing)
End-User Training And Support
Troubleshooting (Problem Solving)

At least 1 year, This is an excellent opportunity to continue building your IT career with a large, successful, and well-established construction organization that has built a strong reputation over decades in business. The company continues to grow while offering the stability, resources, and long-term outlook of an established organization.

For someone early in their IT career, this is a great environment to develop. You will be joining a professional internal IT team supporting employees across a large organization where technology plays an important role in keeping the business running.

This is not a position where you will be limited to basic password resets and repetitive tickets forever. As you learn the environment and prove yourself, you will have opportunities to expand your technical knowledge, work alongside experienced IT professionals, and gain exposure to additional systems, deployments, projects, and areas of IT.

We are looking for someone who already has hands-on experience working in a true Help Desk, Service Desk, Desktop Support, or IT Support environment. The ideal candidate has around 1+ year of professional IT support experience and is comfortable working directly with end users to troubleshoot and resolve technical issues.

You should already have a solid Level 1 support foundation and be ready to take the next step in your IT career with an organization where you can continue learning and growing., * 1+ year of hands-on Help Desk, Service Desk, Desktop Support, or professional IT Support experience preferred

 * Prior experience working with a ticketing system and handling end-user support requests
 * Hands-on experience troubleshooting Windows desktops and laptops
 * Experience supporting Microsoft 365 applications
 * Familiarity with Active Directory, including basic user account and password support
 * Experience troubleshooting common hardware, software, printer, peripheral, and connectivity issues
 * Basic understanding of networking concepts such as Wi-Fi, IP connectivity, and network troubleshooting
 * Strong troubleshooting and problem-solving abilities
 * Excellent communication and customer service skills
 * Comfortable supporting employees with different levels of technical knowledge
 * Strong desire to continue developing technically and build a long-term career in IT, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

* Provide Level 1 Help Desk support to internal employees
 * Handle incoming support tickets and work through technical issues from initial troubleshooting through resolution or escalation
 * Troubleshoot Windows desktops and laptops
 * Support Microsoft 365 applications including Outlook, Teams, Word, and Excel
 * Assist with password resets, account access, permissions, and basic Active Directory tasks
 * Troubleshoot hardware, software, printers, peripherals, and basic network/connectivity issues
 * Set up, configure, and deploy laptops, desktops, monitors, and other IT equipment
 * Accurately document incidents, requests, troubleshooting steps, and resolutions within the ticketing system
 * Escalate more advanced technical issues to senior members of the IT team
 * Communicate directly with end users to understand technical problems and walk them through solutions
 * Deliver strong customer service while balancing multiple support requests
 * Assist with technology deployments, upgrades, and other IT initiatives as opportunities arise