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# Application Support Lead / Application Architect

- **Company:** Insight Global
- **Location:** Newtown Square, PA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Applications Architecture, Batch Processing, Databases, Runbook, Systems Integration, Enterprise Software Applications
- **Published:** November 14, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3520342728&tx=IT8982TYD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 8+ years of application support, application architecture, production operations, or related experience.
 * Experience as a Technical Lead, Application Architect, Application Support Lead, or senior production support SME.
 * Strong SQL/data troubleshooting skills.
 * Experience supporting complex enterprise applications, integrations, batch processes, and scheduled jobs.
 * Strong incident management, RCA, documentation, and problem-solving experience.
 * Experience mentoring or providing technical direction to other engineers.
 * Jiva/ZeOmega and healthcare payer experience strongly preferred.
 * Experience with Tidal Experience with Facets, PHI-sensitive environments

## Description

A healthcare payor client is seeking an Application Support Lead / Application Architect to provide technical leadership for their mission-critical, highly customized Jiva production environment. This individual will serve as the senior technical escalation point, help mature the production support model, and eventually provide technical oversight to the Application / Production Support Engineers. This is a hands-on leadership role combining application architecture, production support, incident management, operational reporting, and continuous improvement. Key Responsibilities * Serve as the senior technical owner and escalation point for Jiva production support. * Lead troubleshooting and root cause analysis for complex production incidents. * Understand the end-to-end Jiva ecosystem, including applications, databases, integrations, batch jobs, file loads, and downstream dependencies. * Oversee application health monitoring, incident/service request processes, and batch/job
support. * Lead knowledge transfer and develop SOPs, runbooks, escalation procedures, and support documentation. * Analyze incidents, requests, root causes, SLA/KPI performance, and recurring trends. * Lead monthly operational reviews and identify opportunities for automation and proactive issue reduction. * Provide technical guidance and mentorship to support engineers and help prioritize team workload. * Partner with application, database, infrastructure, business, and vendor teams on production issues and platform improvements. * Support Jiva upgrades, stabilization efforts, and other strategic platform initiatives.