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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support - **Company:** United Ag and Turf - **Location:** Springfield, VT, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Software Applications, Business Software, Computer Literacy, Desktop Computing, Monitoring of Systems, Issue Tracking Systems, Network Service, Software Systems, Wide Area Networks, Data Import/Export, Internet Protocol Telephony, Information Technology - **Published:** June 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ac9eb936fd2cc6f2 ## About the Role Do you have a valid Driver's License license?, Do you have experience in User training (technical support)?, * Strong organizational and communication skills * Advanced computer proficiency * Valid driver's license required * Strong problem-solving and troubleshooting skills * Ability to work independently and in a team environment * Strong communication and customer service mindset * Ability to prioritize in a fast-paced environment * Willingness to travel as needed Education * College degree in Information Technology or 1-3 years of related experience Physical Requirements The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone * Specific vision abilities required by this job include close vision requirements * Hearing ability is sufficient to communicate with others in person or over the phone * Light to moderate lifting may be required (up to 50 pounds) * Ability to reach, stoop, kneel, and bend as needed * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception? ## Description United Ag & Turf NE is looking for an IT Support team member. This candidate is responsible for supporting all information technology needs across the organization. This includes desktop and laptop systems, shop computers and applications, VoIP phone systems, LAN/WAN connectivity, and mobile devices. The IT Support role provides technical assistance, troubleshooting, and system support to ensure business continuity across all departments. What You'll Do * Provide Tier 1 and Tier 2 technical support through the ticketing system * Troubleshoot and support computers, phones, printers, mobile devices, and business applications * Diagnose and resolve remote connectivity issues (cell phones, hotspots, field software) * Support machine-down situations with urgency and accuracy * Install, configure, and maintain hardware and software systems * Set up new systems, transfer data, and modify existing configurations Requirements: * Monitor system performance to ensure proper operation * Maintain IT inventory, including hardware, software licenses, and user access * Perform general IT support (password resets, troubleshooting, break/fix) * Travel to remote locations as needed * Assist with hardware installations (monitors, keyboards, printers) * Load and configure operating systems and software applications * Verify system functionality and performance * Respond to user inquiries and provide technical guidance * Train users on systems, tools, and equipment * Recommend and implement minor system improvements * Coordinate with help desk, network services, and IT teams * Provide updates through ticketing systems, email, or direct communication * Perform other duties as assigned ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Your organization as a Graph](https://www.wearedevelopers.com/videos/2051-your-organization-as-a-graph) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)