> Markdown version of [/jobs/ext/4720474-senior-support-analyst](https://www.wearedevelopers.com/jobs/ext/4720474-senior-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Support Analyst - **Company:** OneTrust - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Salary:** $71,240 - $104,000 - **Contract:** Permanent contract - **Skills:** HTML, JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Android Studio, Apple Xcode, Software Debugging, Programming Tools, Mobile Application Software, Simple Object Access Protocol (SOAP), Web Application Frameworks, Extensible Markup Language (XML), Datadog, Postman, ReactJS, Grafana, Vue.js, AngularJS, Api Management, Web Api - **Published:** November 14, 2026 - **Apply:** https://www.careerbuilder.com/job-details/senior-support-analyst-san-francisco-ca--5d4481b3-2894-4016-985c-af247557a4b8 ## About the Role Analysis Skills, Automation, Regulations, Artificial Intelligence (AI), Customer Support/Service, Communication Skills, Root Cause Analysis, Analysis Skills, Writing Skills, Presentation/Verbal Skills, We're looking for a Senior Support Analyst to join the GCS (Global Customer Support) team. In this role, you will provide ongoing technical support, troubleshooting and proposing pragmatic solutions for OneTrust customers. This position requires a confident individual with excellent verbal and written communication skills, advanced troubleshooting skills and an ability to operate in escalated and high pressure situations. You will be required to develop deep understanding of the OneTrust platform and Collaborate across OneTrust teams, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions ., * Excellent oral and written communication skills. * Technically adept. * Eager to learn and quick to pick up new skills. * Able to work independently while still contributing to a team. * You are a hardworking and determined individual focused on providing a great customer experience while building rapport. * You're an independent worker who can solve complex customer problems in a creative manner. * Excited to find creative solutions to complex customer problems. * Able to manage and prioritize a varied workload while meeting SLAs and deadlines. * Focused on quality and attention to detail. * Dedicated to providing a great experience and able to build a rapport with customers. ## Description * Take support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and resolve the issue. * Support our West Coast customers, working West Coast hours (9-6PT or 12 pm-9 pm ET) * Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress. * Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions. * Continue to develop and maintain deep knowledge of specific areas of the OneTrust platform (and supporting technologies) by attending office hours, completing regular release training, etc. * Build privacy industry expertise, including maintaining CIPP/E / CIPM certifications. * Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvements. * Work independently to manage your time and commitments while meeting agreed performance. * Step into and take over escalated cases from Associate/Support Analyst levels and where the customer is unhappy, or the solution is unclear., * Understanding of HTML, XML, API, JavaScript, or similar languages * Diagnose and resolve issues related to API integrations, performance, and functionality. * Interpret and work with API documentation and specifications (e.g., REST, SOAP). * Use API testing tools such as Postman to validate and troubleshoot API calls. * Debug and troubleshoot JavaScript code within both web and mobile applications. * Analyze stack traces and investigate logs using observability tools such as Datadog or similar platforms. * Use browser developer tools to inspect network activity and debug website behavior. * Maintain clear and comprehensive documentation of issues, solutions, and best practices. Extra Awesome * Experience supporting Android Studio and Xcode projects. * Familiarity with mobile app debugging, testing, and deployment for both Android and iOS platforms. * Understanding of modern JavaScript frameworks and libraries (e.g., React, Angular, Vue.js) as applicable to supported systems., When you join OneTrust you are stepping onto a launching pad - the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.