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# IT Knowledge Management Analyst

- **Company:** IDR, Inc.
- **Location:** Memphis, TN, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Confluence, Enterprise Content Management, Information Management, Knowledge Management, Metadata, Microsoft SharePoint, Agentic-AI, Information Technology
- **Published:** November 14, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-knowledge-management-analyst-memphis-tn--87e0c9fe-c99d-4240-a4b3-eb2ddc576bd1

## About the Role

Knowledge Management, Analysis Skills, Knowledge Management, Analysis Skills, Usability Engineering, Continuous Improvement, Artificial Intelligence (AI), Quality Management, Support Documentation, Technical Writing, * 1-3 years of experience in knowledge management, information management, technical documentation, or a closely related discipline

 * Strong technical writing and editing skills with a detail-oriented approach to producing clear, consistent documentation
 * Experience with enterprise knowledge platforms (e.g., SharePoint, Confluence, or Microsoft 365) and content governance practices
 * Familiarity with taxonomy, metadata, and information architecture concepts to improve content discoverability and usability
 * Exposure to AI-enabled content evaluation (e.g., AI agents) and an analytical mindset for identifying quality gaps and improvement opportunities

## Description

* Partner with technology teams to establish sustainable knowledge standards, ownership, and lifecycle processes for technical documentation
 * Maintain and improve knowledge health through reviews, remediation, consolidation, archival, and retirement of outdated content
 * Develop and apply knowledge-quality rubrics focused on accuracy, clarity, consistency, and findability
 * Leverage AI-enabled approaches to assess knowledge at scale, identify gaps, and recommend improvements
 * Improve information architecture, metadata, and searchability to support both human and AI-driven retrieval