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# Plant IT Support Tech - 2nd Shift

- **Company:** Forvia
- **Location:** Spring Hill, TN, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, VoIP, IT Management, Microsoft Office, Microsoft Operating Systems, Windows Servers, Networking Basics, Office365, Computer Equipment, Information Technology, Network Server
- **Published:** June 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=35ee65834fd9b531

## About the Role

Do you have experience in Windows Server administration?, Do you have a Associate's degree?, Associates degree in Information Technology, applicable certifications, or 5 years of experience in the function.

Experience:

 * knowledge of troubleshooting and understanding of when to escalate issues.

Skills & Competencies:

 * Attention to detail
 * Communicate effectively with a diverse population and demonstrate good interpersonal skills.
 * Customer service skills.
 * Experience in a manufacturing environment preferred
 * Understanding of/interest in shop floor systems (sequencing, traceability etc.)
 * Familiarity with Microsoft Operating Systems; Win7, Win 10 Server 2008, 2012, 2016.
 * Familiarity with Microsoft Office 2016 and Office365.
 * Familiarity with software and hardware of PCs and network servers.
 * VOIP and Networking experience and/or training preferred.

## Description

* Support IT issues and users with shop floor/Manufacturing Execution Systems (Level 1 Troubleshooting).
 * Engage L2 or L3 support when necessary
 * Server disk space management and OS patching
 * Hardware troubleshooting and replacement
 * Support users for MS Office or other PC subjects as a result of escalation of a Stratos Help Desk system ticket.
 * Work with other members of the IT organization to provide solutions to user issues.
 * Keep IT management up to date with local and system changes.
 * Create and escalate support tickets using the Stratos Help Desk system.
 * Desktop/Laptop setup and distribution.
 * Basic Network Troubleshooting and Support.
 * Execute failover/failback of shop floor systems on a periodic basis.
 * Ensure back up of systems is properly working.
 * Manage local IT budget
 * Perform other duties as assigned by the plant leadership and the IT Region Leader.
 * Communicate daily with plant management. Be part of the plant management daily meetings.


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