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# SNAP & TANF Functional Lead - Human Services Transformation

- **Company:** Deloitte T.T.L.
- **Location:** Cleveland, OH, United States
- **Experience:** Expert
- **Salary:** $160,000
- **Contract:** Permanent contract
- **Skills:** JIRA, Software Bug Management, Global Positioning Systems (GPS), Software Requirements Analysis, SQL Databases, Transaction Processing (Computing)
- **Published:** November 14, 2026
- **Apply:** https://dejobs.org/x/x/7F874E0C7E9A4EADB916A953193BBC1C/job/

## About the Role

* Ability to work independently and collaborate as part of a team
 * Effective written and verbal communication skills
 * Meticulous attention to detail and quality of work product
 * Ability to build and sustain professional relationships
 * Ability to lead projects or workstreams
 * Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
 * Strong interpersonal skills and professional demeanor
 * Ability to meet deadlines, * Bachelor's degree
 * 5+ years of Business or Functional Consulting experience with SNAP, TANF, or public-sector human services eligibility systems; strong knowledge of program workflows, including applications, interviews, eligibility, verification, recertification, and changes in circumstances.
 * Experience supporting TANF work participation, sanctions, time limits, and support services; SNAP work requirements and employment and training; and benefit issuance, EBT interfaces, overpayments, claims, and adjustments.
 * Ability to translate SNAP and TANF policies into functional requirements, business rules, and impact assessments, and maintain requirements, process flows, data mappings, interface specifications, and operational procedures.
 * Skilled in leading functional workstreams and coordinating stakeholders, incident and defect resolution, root cause analysis, testing, and release validation; familiar with JIRA or similar tools and safeguarding sensitive household and benefit information.
 * Skilled in managing requirements, production issues, enhancements, process flows, data mappings, interface specifications, and operational procedures across interconnected functional areas.
 * Proven ability to coordinate stakeholders and workstreams, support incident and defect triage, root cause analysis, testing and release validation, and use JIRA or similar tools.
 * Ability to travel 0 - 20%, on average, based on the work you do and the clients and industries/sectors you serve
 * Limited immigration sponsorship may be available
Preferred:

 * Experience supporting integrated eligibility systems for SNAP, TANF, and other human services programs on a statewide platform
 * Experience supporting SNAP and/or TANF eligibility or benefit administration in a production environment
 * Familiarity with EBT, income and eligibility verification, and interstate and federal data exchanges
 * Experience supporting federal and state reporting requirements, quality control reviews, and associated data quality validation
 * SQL/basic data analysis for reconciliation and defect investigation

## Description

As a SNAP & TANF Functional Lead - Senior Consultant on the GPS HST Technology team, you will be responsible for:

 * Provide functional production support for Medicaid eligibility, enrollment, managed care, notices, and HIPAA transaction processing by investigating incidents, triaging defects, analyzing requirements, and articulating solutions.
 * Coordinate with stakeholders to deliver operational enhancements and support release readiness, including functional validation and issue resolution.
 * Support analysis and documentation of eligibility policies, business rules, and operational processes for public sector health and human services programs, including Medicaid, SNAP, TANF, and related benefit programs.
 * Collaborate with eligibility workers, policy staff, and program stakeholders to translate legislation, policy guidance, and operational requirements into system requirements and business processes.
 * Support eligibility determination design, case management workflows, notices, enrollment processes, interfaces, and program operations within integrated eligibility environments.
 * Assist with development and execution of user acceptance testing (UAT), scenario-based testing, and validation of eligibility outcomes against policy requirements.
 * Analyze defects, operational issues, and enhancement requests to identify business impacts and support resolution planning.