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# Desk Side Support Engineer

- **Company:** UBIQUE SYSTEMS INC
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Microsoft Outlook, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft SharePoint, Wi-Fi Technology, Microsoft InTune, Microsoft Onedrive, Casper Suite, Dropbox, Servicenow
- **Published:** November 14, 2026
- **Apply:** https://computerjobs.com/us/en/mob/job/762D543DE97C93A5A2

## About the Role

* Minimum 7 years of experience in strong hands-on experience supporting Windows and macOS devices.
 * Ability to handle Service Desk calls during periods of high call volume.
 * Act as the primary escalation point for complex Service Desk incidents and requests.
 * Experience troubleshooting hardware, software, peripheral, and operating system issues.
 * Basic knowledge of networking, including Wi-Fi connectivity, VPN, and LAN troubleshooting.
 * Provide white-glove/VIP executive support with a high level of professionalism and responsiveness.
 * Experience with device provisioning, imaging, deployment, and life cycle management using tools such as Intune, JAMF.
 * Knowledge of Microsoft 365, including Outlook, OneDrive, SharePoint and Dropbox support.
 * Experience with mobile device support (iOS and Android), including enrollment and troubleshooting.
 * Familiarity with ServiceNow or other ITSM ticketing tools for incident, request, and asset management.
 * Experience supporting conference room and AV technologies, including Zoom Rooms.
 * Ability to diagnose and resolve printer, docking station, monitor, and peripheral issues.
 * Excellent troubleshooting, analytical, and problem-solving skills.

## Description

* Should be able to work on Windows and MAC devices.
 * Should be able to take service desk calls when callflow is high
 * Point of escalation for service desk tickets.
 * Hardware, software support along, basic wifi knowledge.
 * VIP support.
 * Excellent communication skills.