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# Director, Software Engineering - Availability Engineering

- **Company:** Salesforce Inc.
- **Location:** San Francisco, CA, United States
- **Experience:** Expert
- **Salary:** $197,300 - $313,700
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Code Review, Continuous Integration, Distributed Systems, Reliability Engineering, Site Reliability Engineering Practices, Salesforce.Com, Software Construction, Software Engineering, Technical Debt, Data Management, Microservices
- **Published:** November 14, 2026
- **Apply:** https://salesforce.wd12.myworkdayjobs.com/External_Career_Site/job/California---San-Francisco/Director--Software-Engineering---Availability-Engineering_JR366828-1

## About the Role

* A related technical degree or equivalent practical experience
 * 10+ years of software engineering experience, including 5+ years leading engineering teams
 * A proven track record of owning large, cross-organizational programs end to end, from an ambiguous problem to an adopted, operationalized, measured outcome.
 * Deep experience with large-scale distributed systems and microservices, plus a strong grounding in reliability engineering, SRE practices, and incident management
 * Strong product sense: experience defining roadmaps, prioritizing by customer and business impact, and driving adoption of internal platforms
 * Strong program management skills: planning, dependency and risk management, and executive-level status reporting
 * Experience hiring, mentoring, and developing engineers and engineering managers, and building high-ownership cultures
 * Excellent written and verbal communication skills, and a proven ability to influence senior leaders and peer organizations without direct authority
 * Deep knowledge of software engineering best practices including coding standards, code reviews, SCM, CI/CD, testing, and operations
 * Experience with Agile development methodologies and short release cycles, * Experience building change-safety, deployment-safety, release guardrail, incident-prevention, or resilience platforms at hyperscale
 * Familiarity with problem management and availability governance processes (PRBs, CARs, change moratoriums, availability reviews)
 * Experience applying AI and data platforms to operational and reliability problems

## Description

We are looking for a full-spectrum engineering leader to own a portfolio of services that are critical to Salesforce's availability posture. This is not just a service-delivery role. You will own programs end to end: the technical direction, the program execution, the product strategy, and the people who build and run these systems. A launch is just the beginning of the job. The goal is adoption across thousands of service teams, healthy operations, and measurable improvement in availability.

Core Responsibilities & Scope

 * Own the architecture, reliability, scalability, and security of services that gate change for the entire company
 * Set a high bar for operational excellence: SLOs, on-call health, incident response, PRB and CAR follow-through, and technical debt management
 * Apply AI and automation where they measurably move availability outcomes
 * Bring the technical depth to challenge designs, spot risk early, and represent your portfolio in architecture reviews
 * Lead an organization of experienced engineers. Hire, develop, and retain outstanding talent
 * Build high-ownership teams where engineers understand the why and own outcomes, not just features
 * Foster an inclusive, high-trust culture. Give direct, timely feedback and manage performance clearly and fairly
 * Communicate with clarity and brevity to executives, peers, and partner organizations
 * Own each program from problem definition through engineering implementation, rollout, adoption, operationalization, and measured outcome, including the work that sits outside your team's codebase
 * Define success metrics before work begins and report progress against them to Engineering leadership
 * Drive cross-organizational engineering efforts across Release, Change, Incident, and Problem engineering and service owners. Line up stakeholders and manage dependencies proactively and effectively
 * Run predictable planning and execution: roadmaps, milestones, and crisp status reporting
 * Own change management for every launch: communications, enablement, runbooks, support channels, and driving adoption according to the program's intended outcome
 * Act as the accountable product owner for your portfolio. Know your internal customers, their pain points, and what success looks like for them
 * Set a multi-year vision and roadmap for each service, tied to the company's availability strategy
 * Prioritize solutions by availability impact and maintainability. Make clear tradeoff decisions, say no when needed, and explain why
 * Close the loop after launch: instrument usage and outcomes, gather feedback, and iterate