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# Application / Production Support Engineer

- **Company:** Insight Global
- **Location:** Newtown, PA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Databases, Operational Databases, SQL Databases, Systems Integration, Tableau (Software), Data Processing
- **Published:** November 14, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3520342727&tx=KR8181FFQ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 4+ years of Application Support, Production Support, or Application Operations experience.
 * Strong SQL/data troubleshooting skills.
 * Experience supporting enterprise production applications.
 * Experience troubleshooting scheduled/batch jobs, integrations, data processes, or file-processing workflows.
 * Strong incident ownership, troubleshooting, and root cause analysis skills.
 * Experience working within structured service-management/ticketing processes.
 * Jiva/ZeOmega and healthcare payer experience preferred.
 * Tidal, Facets, Tableau, PHI-sensitive environment, or production database experience is a plus.

## Description

A healthcare payor client is seeking an Application / Production Support Engineer to provide hands-on operational and technical support for a mission-critical Jiva environment. This individual will help maintain platform stability through system health monitoring, incident resolution, batch/job monitoring, SQL/data troubleshooting, service requests, and production support documentation. This is not a help-desk role. We are looking for someone who can investigate a production issue across multiple technical layers and own it through resolution. Key Responsibilities * Perform daily application and production system health checks. * Monitor Jiva workflows, scheduled jobs, batch processes, data loads, and integrations. * Troubleshoot incidents and service requests through resolution. * Use SQL/data scripts to investigate production and data issues. * Investigate failed jobs, file loads, interfaces, and upstream/downstream dependencies. * Coordinate escalations with application,
database, infrastructure, vendor, and business teams. * Participate in root cause analysis and identify recurring production issues. * Maintain SOPs, runbooks, troubleshooting documentation, and knowledge articles. * Contribute to monthly incident, service request, SLA/KPI, and trend reporting. * Identify opportunities to improve monitoring, automate repetitive activities, and reduce recurring incidents.