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# Technical Support Specialist Agent

- **Company:** CUSTOMERHD, LLC
- **Location:** Raleigh, NC, United States
- **Salary:** $35,360.0 - $37,440.0
- **Contract:** Permanent contract
- **Skills:** Apple IOS, Mobile Application Software, Network Connections, Software Engineering, Wireless Networks, Wi-Fi Technology, Connectivity Problems
- **Published:** June 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=eaa6d36b067c3291

## About the Role

Do you have experience in iOS?, * Minimum of 1 year of call center experience.

 * Strong technical support background with experience troubleshooting:
 * Cell phones and mobile devices
 * Mobile applications
 * Hardware and software issues
 * Network and connectivity problems
 * Knowledge of Android and iOS operating systems.
 * Familiarity with mobile networks, Wi-Fi, data connectivity, and device settings.
 * Strong communication skills with the ability to explain technical concepts in a clear and simple manner.
 * Excellent problem-solving and analytical skills.
 * Ability to work independently in a fast-paced environment.

Preferred Qualifications

 * Experience creating process documentation, training materials, or knowledge base content.
 * Startup or telecommunications industry experience is a plus.

## Description

We are a pre-launch startup cell phone service provider building a dynamic and customer-focused support team. We are seeking motivated and tech-savvy individuals who are excited about the opportunity to grow with our company.

This role will begin as a frontline Technical Support Specialist position, with the opportunity to transition into a dedicated Subject Matter Expert (SME) role as the company expands. Successful candidates will help shape support processes, improve workflows, and contribute to the development of a high-performing customer experience team.

This is an excellent opportunity to join a growing startup where your knowledge, ideas, and contributions will have a direct impact on the success of the business., * Provide expert-level technical support for cell phone hardware, software, and connectivity issues.

 * Troubleshoot problems across various mobile devices, operating systems, and network environments.
 * Assist customers with device setup, mobile applications, account-related inquiries, and connectivity concerns.
 * Document customer interactions accurately and professionally.
 * Collaborate with leadership to develop troubleshooting guides, knowledge base articles, and support workflows.
 * Identify recurring issues and recommend process improvements.
 * Support the training and development of new team members.
 * Serve as a technical resource for agents and assist with escalated customer concerns.


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