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# IT Operations & Deployment Technician

- **Company:** Insight Global
- **Location:** Rock Hill, SC, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Active Directory, Batch Processing, System Configuration, Data Centers, File Transfer, Image Management, Issue Tracking Systems, Information Technology Operations, Job Scheduling, Software Deployment, Servicenow, Control M
- **Published:** November 14, 2026
- **Apply:** https://dejobs.org/x/x/E13FE67C3D394A699DBCBF96268454E0/job/

## About the Role

* 1-3 years of experience in a data center operations, NOC, IT support, desktop support, or similar technical environment. * Hands-on experience building, rebuilding, imaging, and configuring laptops/workstations, including operating system installation, software deployment, driver installation, and device setup. * Experience supporting laptop/device deployments for new store openings, office launches, hardware refreshes, or large-scale technology rollouts. * Ability to troubleshoot common hardware, software, connectivity, and peripheral issues during laptop preparation and deployment. * Familiarity with Windows operating systems, Active Directory, device provisioning/imaging tools, and endpoint management is preferred. * Ability to follow standardized build procedures and checklists to ensure laptops are configured, tested, labeled, inventoried, and deployment-ready before new store openings. * Comfortable working with multiple devices simultaneously and meeting time-sensitive
deployment deadlines tied to store opening schedules. * Strong attention to detail when tracking hardware assets, documenting issues, and escalating technical problems. * Must be able to work in an office environment, primarily using a computer, with the ability to handle and move laptops, peripherals, and other IT equipment as needed. * Consistent timeliness, regular attendance, and full-time in-office presence are required.

## Description

* Maintain production job schedules in the BMC Control-M job scheduling system, ensuring batch processing meets predefined SLAs. * Identify job failures and troubleshoot or escalate using documented procedures. * Execute on-demand procedures such as file transfers, tape handling system administration, and change system requests. * Monitor systems, networks, and applications using Ross standard tools; troubleshoot, resolve, or escalate issues as needed. * Monitor vendor-managed systems deployed in the Ross environment and coordinate with external vendors and internal teams for resolution. * Document all incidents in the ServiceNow trouble ticketing system. Escalate critical issues within SLAs and follow up proactively. * Collaborate with Systems Administration and Engineering teams to ensure monitoring tools function correctly and provide feedback for optimization.