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# Spclst , Technical Support

- **Company:** Merck & Co., Inc.
- **Location:** West Point, PA, United States
- **Experience:** Experienced
- **Salary:** $87,300 - $137,400
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cyber Security, System Configuration, Data Integrity, Laboratory Information Management Systems, Linux System Administration, Systems Development Life Cycle, Software Engineering, Diagnostic Tools, Software Troubleshooting, Information Technology, Event Viewer, GXP
- **Published:** November 14, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/pa/west-point/63dd68ec-0512-4857-b8da-f7d5fe5e722b

## About the Role

Compassion
Event Viewer
Communication
Investigation
Change Control
Cyber Security
Data Integrity
Computer Science
Active Directory
Safety Assurance
Telephone Skills
Diagnostic Tools
Technical Issues
Technical Support
Quality Assurance
Problem Management
Service Management
Instrument Control
Service Operations
Root Cause Analysis
Incident Management
Endpoint Management
Contingent Workforce
Laboratory Equipment
Escalation Management
Information Technology
Availability Management
Service Level Management
Good Manufacturing Practices
Corrective Action Management
Continuous Improvement Process
Good Laboratory Practice (GLP)
Systems Development Life Cycle
Software Development Life Cycle
Troubleshooting (Problem Solving)
Laboratory Information Management Systems

3 to 5 years, * Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).

 * Minimum of 3 to 5 years of experience supporting regulated laboratory IT systems including GLP or GMP documentation creation or execution.
 * Hands-on experience with Windows & Linux based systems, Active Directory, and endpoint management tools.
 * Experience supporting laboratory instruments, instrument control systems, and scientific applications.
 * Strong troubleshooting, analytical, and communication skills.

Preferred Qualifications

 * Familiarity with laboratory systems such as LIMS, ELN, and CDS platforms.
 * strong technical troubleshooter with advanced Windows, networking, Active Directory, endpoint management, and application support experience.
 * Familiar using diagnostic tools such as Procmon & Event Viewer, to investigate complex issues and identify root causes.

Experience supporting global or enterprise-scale lab environments.

Required Skills:
Availability Management, Availability Management, Change Controls, Corrective Action Management, Equipment Troubleshooting, Escalation Management, GxP Regulations, Incident Management, Instrument Validation, Laboratory Instrumentation, Laboratory Management, Laboratory Operations, Laboratory Setup, Management System Development, Problem Identification, Problem Management, Quality Assurance (QA), Root Cause Identification, Root Cause Investigations, Service Delivery, Service Operations, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Technical Support {+ 1 more}

## Description

Our Company is seeking a skilled Lab IT professional to provide Tier 2 & 3 operational support for laboratory IT systems supporting R&D, Quality, and Manufacturing laboratories. This role serves as a technical escalation point for complex incidents, problem management, and continuous improvement initiatives across regulated (GxP) and non-regulated lab environments.

The successful candidate will work with a team to partner with scientists, lab operations, quality assurance, vendors, and global IT teams to ensure reliable, complaint, and secure laboratory computing IT services., * Assist Lab Computing analysts to resolve technical issues for laboratory systems, including laboratory instruments, instrument control PCs, and scientific software.

 * Act as an escalation point for complex incidents and service disruptions; root cause analysis and implement permanent corrective actions.
 * Support laboratory environments, ensuring compliance with data integrity, cybersecurity, and quality requirements.
 * Collaborate with Service Management teams to improve incident resolution times, SLAs, and operational performance.
 * Identify recurring issues and drive proactive problem management and continuous improvement initiatives.
 * Work with Lab Computing Site Leads to develop and maintain SOPs, work instructions, and knowledge articles.
 * Provide technical guidance during laboratory instrument validations and final technical approval.