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# Factory Operating System (FOS) Support Technician

- **Company:** Viaphoton Inc.
- **Location:** Naperville, IL, United States
- **Experience:** Starter
- **Salary:** $52,000
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Confluence, JIRA, Networking Basics, Server Administration, Technical Data Management Systems, Computer Network Operations, Tablet Computers, Software Troubleshooting, User Accounts
- **Published:** November 14, 2026
- **Apply:** https://www.careerbuilder.com/job-details/factory-operating-system-fos-support-technician-naperville-il--3c3b52cb-ec88-4a49-9aa7-e236a5b63d09

## About the Role

Operating Systems, Network Operations Center, Customer Relations, Artificial Intelligence (AI), Software Administration, Operating Systems, Technical Support, 1st Level Support, Root Cause Analysis, Manufacturing Data Management, * Have 1-2 years of technical support, IT support, application support, or manufacturing systems support experience

 * Bring strong troubleshooting and problem-solving skills, with the ability to dig past the initial report to the right next step
 * Can communicate clearly with operators, supervisors, engineers, and developers, both technical and non-technical
 * Have strong attention to detail and can clearly document issues, steps taken, and follow-ups
 * Can prioritize multiple issues based on production impact and work on your own during 2nd shift
 * Bring exposure to MDM systems, production-floor hardware like tablets and scanners, Jira/Confluence, or basic networking (a plus)

## Description

You'll be the go-to support resource for our Factory Operating System (FOS), keeping the production floor running smoothly. This is hands-on work: you'll troubleshoot software, devices, and workflows, support operators and engineers, and make sure system issues never slow down production. You'll spend your shift on the floor, close to the action.

 * Provide first-line technical support for tablets, scanners, projectors, monitors, and FOS software across Production and Engineering
 * Troubleshoot FOS software, device, configuration, and workflow issues, finding root cause and resolving or escalating based on production impact
 * Keep a regular presence on the production floor to spot issues early and support effective use of FOS
 * Manage FOS user accounts, permissions, and onboarding/offboarding, and help maintain mobile device management (MDM) tools
 * Support operators and supervisors with FOS workflows, provide basic training, and help test and validate fixes and new features