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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Field Support / Help Desk Technician - **Company:** DIGITAL PRACTICE INC. - **Location:** Honolulu, HI, United States - **Experience:** Experienced - **Salary:** $49,920.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Dynamic Host Configuration Protocol, Dental Informatics, Domain Name System (DNS), Issue Tracking Systems, Information Technology Operations, Network Troubleshooting, Network Diagrams, TCP/IP, Electronic Medical Records, Information Technology, Network Server - **Published:** June 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bbb2454610e3f1d7 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, We are seeking a motivated and skilled Field Support / Help Desk Technician to join our team. The ideal candidate will provide on-site and remote technical support to medical and dental practices, resolving IT issues and ensuring the optimal performance of their systems. This role requires excellent problem-solving abilities, strong communication skills, and a customer-focused attitude., Experience: Minimum of 2 years of experience in IT support, preferably in a healthcare environment. Experience with medical/dental software and systems is highly desirable. Technical Skills: Proficiency in Windows and Mac OS, networking (TCP/IP, DNS, DHCP), and troubleshooting hardware and software issues. Familiarity with electronic health record (EHR) and practice management systems. Communication: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users in a clear and concise manner. Problem-Solving: Strong analytical and problem-solving skills. Ability to diagnose and resolve technical issues efficiently. Customer Service: Demonstrated ability to provide exceptional customer service. Patient, courteous, and professional demeanor when dealing with clients. Travel: Willingness to travel to client sites as needed. A valid driver's license and reliable transportation are required., * Help desk: 2 years (Required) * Windows: 2 years (Required) Ability to Commute: * Honolulu, HI (Required) ## Description Technical Support: Provide timely and effective technical support to medical and dental practices, both on-site and remotely. Troubleshoot hardware, software, and network issues to ensure minimal disruption to operations. System Maintenance: Perform routine maintenance and updates on computer systems, servers, and networks. Ensure all systems are secure, up-to-date, and compliant with industry standards and regulations. Installation and Configuration:Install and configure hardware and software components, including workstations, servers, printers, and specialized medical/dental software. Ensure seamless integration with existing systems. User Training and Assistance:Offer training and guidance to end-users on proper use of IT systems, software applications, and best practices. Address user inquiries and provide clear, concise instructions. Documentation: Maintain detailed records of support requests, troubleshooting steps, and resolutions using the company's ticketing system. Document configurations, procedures, and network diagrams. Vendor Coordination: Coordinate with third-party vendors for hardware replacements, software updates, and other service-related issues. Ensure timely resolution of vendor-related problems. Emergency Support: Provide after-hours and weekend support as needed, participating in an on-call rotation to address critical issues that may arise outside of regular business hours. Compliance: Ensure all IT operations and practices comply with HIPAA and other relevant healthcare regulations. Implement and maintain security protocols to protect patient data and confidentiality. Continuous Improvement: Stay current with industry trends, emerging technologies, and best practices. 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