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# Customer Collaboration Analyst

- **Company:** Novolex Holdings, LLC
- **Location:** Mettawa, IL, United States
- **Experience:** Starter
- **Salary:** $66,000 - $111,000
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Learning Management Systems, Data Sharing, Data Visualization, Microsoft Office, SAP (Applications)
- **Published:** November 14, 2026
- **Apply:** https://www.careerbuilder.com/job-details/customer-collaboration-analyst-lake-forest-il--bf8295e1-28c4-40bb-8bd9-0667da023244

## About the Role

Analysis Skills, Restaurant, Retail, Resin, Food Delivery, Manufacturing, Stock Keeping Unit (SKU), Food and Beverage Industry, Food Production, Sustainability, * Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field required. An MBA or Master's degree is highly preferred.

 * 1-3+ years of progressive experience in supply chain operations, customer logistics, or order management, * Travel up to 20%
 * Strong computer literacy- SAP, Blue Yonder, and Microsoft Office preferred
 * Strong oral and written communication skills

## Description

Execute the day-to-day monitoring, data tracking, and order lifecycle support across the order to deliver process. This role additional is responsible for conducting predictive analysis, lead collaborative planning data-sharing with clients, and design continuous improvement projects to improve service performance., * Serve as the primary operational supply chain point of contact for assigned regional or key national customer accounts

 * Execute daily and weekly collaborative planning, forecasting, and replenishment (CPFR) processes with clients counterparts to align demand and supply signals
 * Coordinate directly with Planning, Logistics, Commercial, and Operations to resolve customer escalations
 * Consolidate and analyze customer demand trends to help represent the 'voice of the customers in the Integrated Business Planning cycles
 * Build, maintain, and deploy advanced data analytics and visualization tools to monitor order health, track performance trends, and proactively communicate delays to customers.
 * Establish and enforce robust service level agreements (SLAs) to maintain industry-leading customer satisfaction., * Fill Rate
 * Forecast Accuracy
 * Inventory Turns
 * Customer Satisfaction
 * Cost to Serve, We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.