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# NOC Technician I, II, or III

- **Company:** DIGITAL WEST NETWORKS, INC.
- **Location:** Bethlehem, PA, United States
- **Salary:** $49,920 - $79,040
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Adobe Flash, Microsoft Excel, Microsoft Windows, Synchronous Optical Networking, VoIP, Cable Modem, Wavelength-Division Multiplexing, Packet Switching, Frame Relay, Monitoring of Systems, Tivoli Management Framework, Issue Tracking Systems, Internet Protocol, Microsoft Office, Network Monitoring, Network Administration, Network Routers, Computer Network Operations, Juniper, Performance Monitor, Cacti, Cisco, Servicenow
- **Published:** November 14, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88860494/1

## About the Role

* Knowledge of ITIL best practices including Monitoring & Event Management, Incident Management, Change Management and Problem Management processes helpful.
 * Working knowledge of Windows OS and strong Microsoft Office skills including Word, Excel, etc.
 * Experience with Incident Management ticketing systems such as Request Tracker (RT), or Service Now.
 * Familiar with, and experience using Network Management monitoring Systems [NMS] such as IBM Tivoli/Netcool, Cacti, SevOne, NMS systems, etc.
 * Ability to accommodate irregular scheduling to support business operations when required.
 * Problem-Solving: Ability to troubleshoot issues and improve processes
 * Communication: Excellent interpersonal and written communication skills. Good negotiation and listening skills.
 * Ability to prioritize, organize proficiently, and manage deadlines in fast paced environment.
 * Comfortable interfacing with all levels of organizational management.
 * Experience with the following: Cisco/Juniper/Telco Systems/Ciena/ADVA/Mikrotik Router and or Switches, Microwave Radios such as Cambium/ NEC iPASOLINK/Bridgewave/SIAE Alfoplus/Ubiquiti AF24/Powerbeam, CBR/UBR/Casa/Arris cable modem termination system or CMTS , Telecom Switches manufactured by Northern Telecom DMS, Metaswitch, and Calix Gpon services.

Education:

 * High school diploma or equivalent.
 * Technical degree, relevant certifications or equivalent work experience acceptable.

## Description

The Network Operations Center (NOC) Technician works in a 24/7/365 Network Operations Control Center and is responsible for entry-level fault and performance management duties including first-level technical support and triage for voice, data, and video network elements, fiber transport systems, and building safety, environmental, and security alarms. The role involves proactive monitoring of network elements, identifying and resolving less complex issues through isolation, analysis, and troubleshooting. The technician also oversees planned maintenance activities during scheduled windows.

 * Monitoring and event management of a national voice, data and video network and Tier I triage and technical support/troubleshooting of related network elements, such as: DWDM, circuit and packet switching, Frame Relay, T1, T3, SONET equipment, VoIP, GPON, microwave, fiber multiplexers, optical equipment, routers and customer premise devices.
 * Work closely with IP network, Switch and Fiber Transport engineers as well as Field Technicians and Outside Plant construction teams.
 * Utilize a number of different network monitoring tools and element management systems to detect and resolve service impacting events as soon as possible.
 * Primary point of contact for other Network Operations Centers.
 * Open and work technical support tickets for service impacting events involving 3rd party support vendors.
 * Act as liaison and provide a high level internal and external customer satisfaction.
 * Set up and manage outage/repair bridges to restore service back to normal operating conditions as soon as possible.
 * Engage and escalate to appropriate parties when needed.
 * Process equipment return and analysis request for failed hardware [RMA], including writing/documenting Reason For Outage Reports [RFO] as requested.
 * Maintain and comply with standard Company technical and administrative procedures.
 * Answer inbound calls and open, update, close tickets for customer impacting events, outages and maintenances.
 * This includes fully documenting ticket notes and closing tickets with Reason For Outage [RFO].
 * Compose and send FLASH notifications, alerts and emails informing wide audiences (including executives) of network outages, jeopardies and other service impacting events.
 * Other NOC related duties as assigned.