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# Desktop Support Technician II US

- **Company:** Spectraforce
- **Location:** Reedsville, PA, United States
- **Experience:** Experienced
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Issue Tracking Systems, Software Engineering, Peripherals, Servicenow
- **Published:** November 14, 2026
- **Apply:** https://diversityjobs.com/career/18934032/Desktop-Support-Technician-Ii-Us-Pennsylvania-Reedsville

## About the Role

* 2-3 years of directly related desktop support experience.
 * Good working knowledge of Windows (Windows 10 and Windows 11).
 * Hands-on hardware experience: diagnosing, repairing, and replacing PC components and peripherals.
 * Good customer service skills.
 * Flexibility to work outside normal hours when needed for emergencies or planned plant events., * CompTIA A+ and/or Network+ certification is a bonus; no certification or degree is required.
 * Experience with ServiceNow or a similar ticketing system.
 * Experience supporting users in a manufacturing or plant environment.

The ideal candidate is self-motivated and driven to succeed, works well as part of a team, and takes a methodical approach to troubleshooting.

## Description

The Desktop Support Technician provides hands-on desktop support for Windows 10 and Windows 11 machines in a manufacturing facility. The technician works the ServiceNow ticket queue, resolves hardware and software issues for plant and office users, and keeps production-floor systems running. This is an onsite role.
Day-to-day responsibilities

 * Work and close ServiceNow tickets: triage, troubleshoot, resolve, and document each incident and request.
 * Provide desktop support for Windows 10 and Windows 11 machines across the manufacturing facility.
 * Diagnose and repair hardware issues on desktops, laptops, and peripherals.
 * Troubleshoot operating system and application problems for end users.
 * Deliver clear, courteous support to plant-floor and office staff, in person and remotely.
 * Support emergency and planned plant events, such as power-downs and electrical work, including bringing systems back online afterward.
 * Work with the wider IT team and escalate issues that fall outside desktop support.