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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, ITSM Change & Release - **Company:** Transamerica's Parent Company - **Location:** Denver, CO, United States - **Experience:** Starter - **Salary:** $122,000 - $140,000 - **Contract:** Permanent contract - **Skills:** Zebra (Programming Language), Artificial Intelligence, Data Analysis, JIRA, Cyber Security, Information Technology Operations, Release Management, Microsoft Copilot, Software Engineering, Information Technology, Data Analytics, Servicenow - **Published:** November 14, 2026 - **Apply:** https://www.builtincolorado.com/job/manager-itsm-change-release/12227966?handler=ApplyRedirect ## About the Role * Bachelor's degree in Information Technology, Computer Science, Business, or related field, or equivalent work experience * 7+ years of experience in IT Operations, Service Management, Product Ownership, or related disciplines, including practical experience in Change Enablement and Release Management * Previous leadership experience managing professional or technical teams * Experience overseeing change and release governance, risk assessment, authorization and operational readiness, with an understanding of their relationship to Incident and Problem Management * Experience in Product Ownership within an Agile delivery environment, including defining product vision and roadmaps, prioritizing backlogs, developing user stories and acceptance criteria, and aligning capacity and delivery commitments * Strong analytical, problem-solving, and decision-making skills * Excellent verbal and written communication skills * Ability to manage competing priorities, resolve delivery dependencies and build effective relationships across technical and business teams * ITIL 4/5 Foundation certification, * Experience with ITSM capabilities in ServiceNow and Jira or equivalent IT Service Management platforms * Experience leading change and release process improvements, workflow automation or operational transformation initiatives * Experience supporting enterprise-scale technology operations and working with globally distributed teams across diverse cultures * Experience with AI tooling such as Big Panda "Biggy", Copilot, Kiro or other AI toolsets. * Product Owner certification (CSPO, SAFe POPM, or equivalent), Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. ## Description Responsible for leading the centralised Enterprise Technology (ET) Change Enablement and Release Management team while serving as Delivery Manager for the associated operational products and processes. This role owns the product vision, roadmap and backlog alongside delivery accountability, and oversees standards, governance and continuous improvement to enable successful ET changes and coordinated releases while protecting service reliability. The position partners closely with other ITSM teams, technology teams and business stakeholders to align delivery priorities, manage risk and improve service quality and business value., * Serve as Delivery Manager for Change Enablement and Release Management, owning the product vision, roadmap, prioritization and delivery plans, and balancing stakeholder needs, business objectives, operational priorities and available capacity. * Lead, coach, develop, and manage the Change Enablement and Release Management team, including performance management, talent development and building process and governance capabilities. * Manage resource planning, workload prioritization and on-call coverage to balance day-to-day change and release activities with strategic initiatives and process improvements. * Oversee Change Enablement and Release Management processes and standards, including risk assessment, change authorization, release planning and coordination, and operational readiness. * Partner with other ITSM Delivery Managers, technology teams and business stakeholders to improve ServiceNow (ASK) change workflows and Jira release workflows, identify automation and simplification opportunities and align cross-team dependencies and delivery expectations. * Act as a change agent to transform and continuously improve Change Enablement and Release Management through modern practices, AI adoption and automation, informed by industry best practice, stakeholder feedback and alignment with related ITSM processes, to improve efficiency, control and delivery outcomes. * Agree Change Enablement and Release Management KPIs with stakeholders and monitor change success, release outcomes and related operational trends to identify risks and target improvements. * Ensure unsuccessful changes and releases are reviewed, partnering with Incident and Problem Management teams on root cause analysis and tracking corrective actions to prevent recurrence. Manager, Ops Service Management * Provide leadership and governance for change and release quality, compliance checks, testing and acceptance expectations, process documentation and reporting, ensuring readiness requirements are understood and met. * Serve as an escalation point for change and release risks, delivery conflicts and process issues; present performance and improvement priorities to leadership and ensure compliance with information security and operational control requirements. * Chair and facilitate the Community of Practice (CoP) meetings for Change Enablement and expand to incorporate Release Management. * Work closely with the Senior ITSM Manager to review and update the staffing strategy for Change Enablement and Release Management and determine any associated budget requirements, Receives and unloads freight, stocks shelves, organizes backroom merchandise, verifies deliveries, prepares customer orders, and maintains a safe, clean work area. Uses forklifts, pallet jacks, scanners, Zebra phones, balers, and other store equipment. May assist customers with product locating or loading and work flexible morning, evening, or overnight shifts. The role is physically demanding and may involve occasional travel to nearby stores. Top Skills: BalersBarcode ScannersForkliftsOrders AppPallet JacksZebra Phones Lowe's Full Time - Sales Associate - Millwork - Opening An Hour Ago Hybrid Pueblo, CO, USA Entry level Entry level Consumer Web * eCommerce * Information Technology * Retail * Software * Analytics * App development Provides customer service in Lowe's Millwork department by helping shoppers select products, locate and handle merchandise, process orders, replenish shelves, prepare materials, and complete checkout support. The role may involve loading merchandise, cross-training across departments, prolonged standing, and lifting up to 75 pounds with appropriate assistance. Occasional travel to meetings, training, or neighboring stores may be required. Top Skills: ComputerRetail TechnologySmartphonesTablets Lowe's Warehouse Part Time Days An Hour Ago Hybrid Westminster, CO, USA Entry level Entry level Consumer Web * eCommerce * Information Technology * Retail * Software * Analytics * App development Receives and unloads freight, stocks shelves, organizes backroom merchandise, prepares customer orders, and maintains a clean and safe store environment. Uses forklifts, pallet jacks, scanners, Zebra phones, balers, and other equipment. Assists customers with product locating and loading, verifies deliveries, stages orders, and supports store operations. The role is part-time, physically demanding, and may include varied shifts and occasional travel for meetings or training. Top Skills: BalersForkliftsOrders AppPallet JacksScannersZebra Phones What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. 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