> Markdown version of [/jobs/ext/4721938-product-support-t2-engineer](https://www.wearedevelopers.com/jobs/ext/4721938-product-support-t2-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support T2 Engineer - **Company:** Cato Networks - **Location:** Chicago, IL, United States (Remote available) - **Salary:** $84,000 - $104,000 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Proxy Servers, Software as a Service, Cloud Computing, Cloud Foundry, Internet Protocol Security (IP SEC), Virtual Private Networks (VPN), SAP Sales and Distribution, TCP/IP, Cloud-native Network Functions (CNF), Firewalls (Computer Science), Agentic-AI - **Published:** November 14, 2026 - **Apply:** https://www.juju.com/job/16_2f2e26792 ## About the Role * Experienced Support Engineer background from web/network/information - Security companies - Required * Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls and proxy servers - Required * Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments - Required * Experience working with a Cloud, SaaS technology provider * Familiarity with VPNs, IPSec, security protocols and standards * Excellent oral and written communication skills with a passion for working with customers * Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects * Ability to work effectively and thrive in a fast paced environment * Ability to work with a globally dispersed, cross cultural team ## Description As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI's potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents. Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide. We are looking for a customer-focused and intelligent Product Support T2 Engineer to join our NA team. In this role, you will be engaging with our customers during the post-sales process as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SD-WAN. Today. This REMOTE position is open to candidates based in the United States. Responsibilities: * Own and manage customer issues and see problems through to resolution, this will include troubleshoot and identify solutions to resolve customer issues. * Mentoring support engineers across the Cato Support Organization. * Contribute to the ever-expanding Knowledge articles on an on-going bases * Act as a customer advocate working directly with other Cato Departments, this includes engineering, CS/PS and Product Management on customer issues. * Be a focal point for the customer's need as part of the Standard and Designated Support Engineer programs, by deeply understanding their business and aligning their needs with Cato's solution. * Act as trusted advisor to all Cato Customers and as such gain a deep understanding of their business whilst aligning their needs with our solutions * Track & monitor customer status and identify both areas of concern and growth opportunities * Be a part of building, improving and expanding Cato's Global Support Services * Ensuring keep Cato values are kept by keeping a positive and "can-do" attitude.