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# Staff Organizational Change Management Specialist (R6184)

- **Company:** Shield AI
- **Location:** San Diego, CA, United States
- **Experience:** Experienced
- **Salary:** $130,000 - $190,000
- **Contract:** Temporary contract
- **Skills:** JIRA, Business Systems, Software as a Service, Cyber Security, Okta, Microsoft InTune, Casper Suite, Servicenow
- **Published:** November 14, 2026
- **Apply:** https://www.juju.com/job/16_e34395ad

## About the Role

* 8+ years in organizational change management, with at least 3 years supporting IT, security, or enterprise technology programs.
 * Real technical fluency. You can hold your own in conversations about SSO/MFA, identity providers (Okta, Entra ID), MDM (Intune, Jamf), ITSM (ServiceNow, Jira Service Management), SaaS migrations, and security controls. You don't need to configure them, but you need to understand them.
 * A track record of building a change function or program, not just executing someone else's.
 * Strong writing skills. You can turn a dense technical spec into a clear two-paragraph announcement.
 * Comfort operating with ambiguity in a fast-moving, high-growth environment.
 * Familiarity with a change methodology (Prosci/ADKAR, Kotter, or similar), applied pragmatically rather than dogmatically.

Preferred qualifications:

 * Experience in defense, aerospace, or other regulated environments (CMMC, ITAR, FedRAMP, NIST).
 * Prosci or CCMP certification.
 * Background in IT project management, service delivery, or technical training.
 * Experience supporting security awareness or compliance programs.

## Description

Shield is scaling fast, and our internal systems, security posture, and ways of working are changing with it. We're looking for a hands-on change management lead to build our OCM function from the ground up for IT, Enterprise Operations, and Cybersecurity. This person is not a generic change practitioner. They understand the technology well enough to earn credibility with engineers, anticipate where a rollout will break, and translate technical change into something every employee can act on.
What you'll do:

 * Build Shield's OCM program for technical functions: frameworks, templates, playbooks, intake process, and success metrics.
 * Own change strategy and execution for major initiatives, such as identity and access changes, endpoint and device management, security controls and compliance requirements (e.g., CMMC/NIST 800-171), ERP and business system rollouts, collaboration tool migrations, and new IT service models.
 * Partner with IT, EntOps, and Cyber leaders early in project planning to assess impact, readiness, and risk, rather than joining at launch.
 * Run stakeholder analysis and change impact assessments across engineering, manufacturing, flight ops, and corporate teams.
 * Create communications, training, and enablement: announcements, FAQs, how-to guides, short videos, office hours, and change champion networks.
 * Measure adoption with real data (ticket volume, usage telemetry, compliance rates, surveys) and adjust course.
 * Coordinate release and change calendars so employees don't get hit with five disruptions in one week.
 * Act as the voice of the end user in technical decisions, and push back when a rollout plan isn't ready for humans.