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# IT Help Desk Tech | Full Time

- **Company:** Peterson Health
- **Location:** Kerrville, TX, United States
- **Contract:** Permanent contract
- **Skills:** Software Applications, Issue Tracking Systems, Microsoft Office, Computer Equipment, User Accounts
- **Published:** November 14, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-help-desk-tech-full-time-kerrville-tx--c827941c-b36f-4de7-8c96-353594de6d25

## About the Role

Help Desk, Hospital, Healthcare, Nonprofit, Nursing, Quality of Care, Dental Insurance, Fitness, Help Desk, Problem Solving Skills, Exposure to PC hardware components, Microsoft Office, ITIL Ticket Tracking Methodology - primarily Incident Management.
Required Experience:
1 - 3 years of exposure to PC applications and Help Desk Tracking Systems.
Preferred Experience:
3 - 5 years of hardware technician experience with exposure to Microsoft Office Applications.

## Description

Primary Help Desk resource for calls to the MIS Help Desk Extension. Resolve issues, route calls and create service tickets as necessary after trouble-shooting the call. Manages open work orders. Assists in the maintenance of Authorized user accounts required by access requests for the various PRMC systems.
Preferred Education:
High school diploma or equivalent