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# Desktop Support Engineer

- **Company:** Diverse Lynx LLC
- **Location:** Malvern, PA, United States
- **Experience:** Experienced
- **Salary:** $52,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Desktop Computing, Intrusion Detection Systems, Microsoft Office, Microsoft Software, Remote Infrastructure Management, CompTIA Strata - PC Hardware Technology Engineer, Computer Equipment, Information Technology
- **Published:** November 14, 2026
- **Apply:** https://www.careerbuilder.com/job-details/desktop-support-engineer-malvern-pa--5621dacf-b479-4080-b15f-426e95a4e000

## About the Role

Desktop Administration, Technical Support, Desktop Administration, Technical Support, Computer Systems, Help Desk, Microsoft Windows Operating System, Laptop Hardware, Hardware Administration, Desktop Hardware, * 4-6 years of experience in Desktop Support/Deskside Support roles.

 * Strong experience providing L2/L3 Desktop Support.
 * Expertise in Microsoft Windows operating systems.
 * Experience troubleshooting hardware, software, and network-related issues.
 * Hands-on experience with:
 * Microsoft Outlook
 * Microsoft Office Suite
 * Desktop/Laptop hardware support
 * Printer configuration and troubleshooting
 * Experience supporting executive/VIP users.
 * Strong analytical, problem-solving, and communication skills.
 * Ability to work Consultantly and collaboratively within a team environment.

## Description

We are seeking a highly motivated Desktop Support Engineer to provide L2/L3 technical support for end-user computing environments. The ideal candidate will have strong troubleshooting skills, hands-on experience supporting Windows desktops, Microsoft applications, printers, and VIP users in an enterprise environment., * Provide L2/L3 desktop support for end users.

 * Diagnose and resolve desktop, laptop, and peripheral device issues.
 * Troubleshoot operating system, application, email, and connectivity issues.
 * Perform device validation and physical inspection of IT assets.
 * Maintain and verify device inventory records.
 * Execute basic hardware troubleshooting and repair activities.
 * Power on/off devices and validate operational status.
 * Reset remote management credentials and connection IDs.
 * Reseat cables and verify physical connections.
 * Assist remote support teams with on-site troubleshooting activities.
 * Verify console messages, blue screen errors, and system alerts.
 * Identify and report hardware failures and audible system errors.
 * Support printer installations, configurations, and issue resolution.
 * Deliver exceptional customer service while interacting with end users, vendors, and stakeholders.