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# IT Support Specialist

- **Company:** Woodcraft Inc
- **Location:** Parkersburg, WV, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Dynamics, Microsoft Office, Software Engineering, Peripherals, Information Technology
- **Published:** June 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6339bb47afc2cc8e

## About the Role

Do you have experience in Time management?, Do you have a Bachelor's degree?, * Tech savvy with working knowledge of point of sale systems, software and peripherals.

 * Good understanding of computer systems including but not limited to Windows Operating Systems and Microsoft Office and Dynamics.
 * Ability to diagnose and resolve technical issues.
 * Excellent communication skills.
 * Customer-oriented and cool-tempered.
 * Exceptional organizing and time-management skills.
 * Works well in a team.
 * Comfortable documenting processes and procedures.

Qualification and Education Requirements:

 * Proven experience as an IT technician
 * Experience in a customer support role
 * Degree or Certification in Computer Science or relevant field is preferred.

Job Type: Full-time, on-site position located in Parkersburg, WV., * Bachelor's (Preferred)

Ability to Commute:

 * Parkersburg, WV 26105 (Required)

## Description

The IT Support Specialist is responsible for providing technical assistance and support for incoming issues related to Woodcraft's computer systems, hardware or software., * Respond to inquiries via phone, email, teams, and in person in a timely, professional manner.

 * Perform remote troubleshooting through diagnostic techniques to determine the best solution based on the issue and details provided.
 * Set up hardware and install and configure software and drivers.
 * Maintain and repair technological equipment or peripheral devices in-person as well as remotely.
 * Perform testing on the company's products and features and report findings to internal teams.
 * Create detailed documentation related to products and features, resolutions to issues, inquiries, and complaints.
 * Escalate unresolved technical issues to the appropriate staff.
 * Report product issues and technical issues via the Ticketing System.
 * Pass on any feedback or suggestions from users to the appropriate internal team.
 * Identify and suggest procedural improvements by submitting specific suggested documentation edits.
 * Utilize and add to the current internal knowledgebase with technical documentation, manuals, and IT policies.
 * Perform system checks and software updates as required.
 * Collaborate with the Applications Development team to provide feedback and improve products based on customer experiences.


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