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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Thermofisher Scientific - **Location:** Newington, NH, United States (Remote available) - **Experience:** Expert - **Salary:** $75,754.0 - $113,630.0 - **Contract:** Permanent contract - **Skills:** Firmware, Robotic Automation Software, Systems Integration, Software Troubleshooting, 3-tier Architectures - **Published:** June 5, 2026 - **Apply:** https://dejobs.org/x/x/5ED0DFE541FF4142B57F5315CDC4E968/job/ ## About the Role * Bachelor's Degree with 7-10+ years of experience supporting laboratory automation, robotics, or complex electromechanical platforms. * Proven ability to operate autonomously as a technical authority while collaborating effectively with globally distributed engineering and support teams. * Deep expertise in robotic systems, motion control, sensors, and system integration. * Strong experience troubleshooting software-controlled automation systems, including logs, diagnostics, and system performance analysis. * Proven ability to lead technical escalations and operate independently in customer environments. * Demonstrated experience authoring high-quality technical documentation and delivering formal technical training. * Experience supporting partner service organizations or global service models * Willingness to travel within the U.S. up to 70% of the time. * Must be legally authorized to work in the United States without sponsorship. * Must be able to pass a comprehensive background check, which includes a drug screening. ## Description Are you ready to advance your technical support career? Thermo Fisher Scientific is seeking a Technical Support Specialist to provide expert-level support for advanced laboratory automation and robotic platforms. This role provides advanced tier 3 technical support for customer systems through structured troubleshooting, remote diagnostics, and on-site investigations. You will work closely with Field Service Engineers, product specialists, and engineering teams to resolve hardware, software, and system integration issues. You will act as a technical subject matter expert, working cross-functionally with R&D, Product Engineering, Quality, and Field Service to resolve systemic issues, influence product improvements, and strengthen service capability across internal and partner organizations. This role requires a high degree of independent work and self-direction, as the primary engineering and support teams are in Finland. The ability to operate effectively across time zones, manage priorities autonomously, and collaborate remotely with global teams is essential. This remote-based position involves frequent travel (up to 70%) to customer sites nationwide, with a preference for candidates based in the Northeast United States., * Provide Tier 3 / escalation-level technical support for complex laboratory automation and robotic systems. * Operate independently in customer-facing and technical decision-making scenarios while coordinating remotely with global engineering and support teams. * Lead system-level root-cause investigations spanning robotics, electromechanical hardware, control software, firmware, and networking. * Support high-impact customer escalations requiring advanced diagnostics and on-site technical leadership. * Act as a technical liaison between Field Service, R&D, and Product Engineering. * Drive the development of technical documentation, service standards, and troubleshooting methodologies. * Design and deliver advanced technical training for internal teams and external partner service organizations. * Mentor junior technical support and field service engineers. * Contribute to product improvement initiatives through structured feedback, failure analysis, and design input. * Ensure compliance with quality systems, validation requirements, and regulatory standards. ## Related Videos - [Robots are coming into the wild! 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