> Markdown version of [/jobs/ext/473235-desktop-support-tech-level-1](https://www.wearedevelopers.com/jobs/ext/473235-desktop-support-tech-level-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Tech (Level 1)

- **Company:** Insight Global
- **Location:** Baton Rouge, LA, United States
- **Salary:** $60,320.0 - $74,880.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Cyber Security, Issue Tracking Systems, Networking Basics, Software Tools, Remote Service Software, TeamViewer, Remote Desktop Protocol (RDP), Peripherals, Computer Equipment, Information Technology, Zendesk, Servicenow
- **Published:** June 5, 2026
- **Apply:** https://dejobs.org/x/x/BF999F57720F49368CD092F445577312/job/

## About the Role

* Associate's degree in IT, Computer Science, or related field - At least 1 year of equivalent helpdesk experience
 * Proficiency in computer hardware diagnostics and PC repair
 * Familiarity with Microsoft 365, Active Directory, and basic networking concepts
 * Excellent verbal and written communication skills with a customer-first mindset
 * Ability to prioritize and manage multiple tasks in a fast-paced environment - CompTIA A+ or similar IT certification
 * Experience with ticketing systems (FreshService, Zendesk, ServiceNow)
 * Familiarity with remote support tools (TeamViewer, AnyDesk, RDP)

## Description

We are seeking an energetic, customer-focused IT Support Technician to join a client of clients in Baton Rouge. In this role, you will be the first point of contact for technical support requests, assisting employees both onsite and remotely. You'll work alongside our Desktop Support and Systems Administration teams, gaining hands-on experience with Microsoft 365, Active Directory, Azure/Entra, and a variety of hardware and software tools., * Provide first-level support for account access, password resets, email, and basic networking issues

 * Diagnose and resolve technical problems involving computer hardware, peripherals, and software
 * Deploy, configure, and support Windows and macOS operating systems and applications on desktop and mobile platforms
 * Maintain asset inventory and ensure equipment is properly tracked
 * Document issues, resolutions, and best practices in our ticketing system (FreshService)
 * Escalate complex issues to Tier 2/Tier 3 support when needed
 * Follow IT security, privacy, and compliance policies to safeguard systems and data
 * Assist with onboarding and offboarding tasks, including workstation setup and account provisioning


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability)
- [One year of the CO2-challenge – insights and lessons learned](https://www.wearedevelopers.com/videos/100251-one-year-of-the-co2-challenge-insights-and-lessons-learned)
- [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)