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# Systems Support Specialist II

- **Company:** Highlevel Inc.
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Macintosh Computers, Software Applications, Business Software, Network Configuration and Change Management, Network Architecture, Network Monitoring, Remote Desktop Services, Virtual Local Area Networks, Wide Area Networks, Wireless Access Point, 3-tier Architectures
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6b35dfd4e307369a

## About the Role

Do you have experience in macOS administration?

## Description

We're looking for a mid-level IT Technician to join our team in our downtown Dallas office. This is a hands-on, in-office role covering network infrastructure, A/V operations, as well as Tier 2 remote desktop and application support. You'll be working primarily in a Mac-heavy environment and play a key role in keeping our physical workplace running smoothly while resolving escalated end-user issues from our support queue., What You'll Do

Networking & Infrastructure

 * Assist with network configurations, VLAN management, and cable/port patching.
 * Provide support for network-related incidents including LAN/WAN issues, switch and access point troubleshooting, and connectivity escalations.
 * Monitor network performance and escalate to Tier 3 or vendor partners as needed.
 * Support hardware deployments including Macs, peripherals, and network gear.

A/V Support

 * Set up, operate, and troubleshoot A/V equipment for meetings, all-hands events, and conference rooms.
 * Maintain and support video conferencing systems (Zoom Rooms and similar).
 * Manage display systems, projectors, speakers, and room scheduling panels.
 * Serve as the on-site A/V point of contact for internal stakeholders and visiting guests.
 * Coordinate with vendors for equipment maintenance, repairs, and upgrades.

Tier 2 Remote Desktop & Application Support

 * Own escalated tickets focused on remote desktop environments and business application issues.
 * Troubleshoot and resolve issues across macOS and desktop applications.
 * Support end users on core tools including Zoom and Slack, handling configuration, access, and integration issues.
 * Assist with device management and enrollment through Apple Business Manager and Addigy.
 * Maintain accurate documentation on ticket updates, resolutions, and workarounds.
 * Identify recurring issues and surface them for root cause analysis or knowledge base updates.


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