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# Technical Support Engineering

- **Company:** Gevme Inc
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Agile Methodology, Amazon Web Services, Amazon S3, Application Performance Management, JIRA, Software Bug Management, Software as a Service, Databases, Database Theory, Software Debugging, Programming Tools, Github, Monitoring of Systems, Hypertext Transfer Protocols (HTTP), MongoDB, MySQL, Node.Js, Software Engineering, SQL Databases, TypeScript, Web Applications, Datadog, Mern, ReactJS, Express.js, Backend, Amazon Relational Database Service, Containerization, Information Technology, Slack, Sentry, Front End Software Development, Functional Programming, Cloudwatch, Restful APIs, New Relic (SaaS), Docker
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=33268d2023963c75

## About the Role

Do you have experience in Web applications?, Required Qualifications
Technical Skills:

 * Strong understanding of web application architecture and software engineering principles
 * Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
 * Ability to read and understand JavaScript/TypeScript code
 * Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
 * Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
 * Understanding of database concepts and ability to write basic MongoDB and SQL queries
 * Experience with Git and version control concepts
 * Knowledge of browser developer tools for debugging frontend issues

Soft Skills:

 * Excellent written and verbal communication skills with ability to explain technical
 * concepts to non-technical users
 * Strong analytical and problem-solving mindset
 * Patience and empathy when dealing with frustrated customers
 * Self-motivated with ability to manage multiple issues simultaneously
 * Detail-oriented with good documentation habits

Experience:

 * 1+ years in technical support, customer success, or similar role
 * 1+ years working with or around software development teams
 * Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Nice to Have:

 * Experience with AWS troubleshooting and CloudWatch logs analysis
 * Familiarity with containerization (Docker) and CI/CD pipelines
 * Previous experience in a SaaS or platform company
 * Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
 * Exposure to agile development methodologies

## Description

We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.
You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role., Technical Investigation & Bug Identification:

 * Review application logs, error messages, and stack traces to diagnose issues
 * Read and navigate through our MERN stack codebase to understand system behaviour
 * Reproduce reported bugs in staging/development environments
 * Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
 * Perform root cause analysis and provide technical insights to the engineering team

Monitoring & Proactive Support:

 * Monitor AWS infrastructure health and application performance metrics
 * Identify patterns in support tickets that may indicate broader system issues
 * Collaborate with engineering on bug fixes and verify resolutions in production
 * Test new features from a customer perspective before release, Frontend: React.js applications with modern JavaScript/TypeScript
Backend: Node.js/Express.js APIs
Database: MongoDB, MySQL
Infrastructure: AWS (various services)
Tools: GitHub, JIRA, Slack
Environment: Fast-paced with direct access to engineering team


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