> Markdown version of [/jobs/ext/473341-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/473341-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Analyst

- **Company:** Ascent, LLC
- **Location:** Pittsburgh, PA, United States
- **Salary:** $45,760.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Issue Tracking Systems, Microsoft Software, Windows Servers, Remote Access Technology, Microsoft SharePoint, Computer Equipment, Information Technology, Laptops, User Accounts
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9ff123ff8499d785

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a Associate's degree?, * Minimum one year of experience providing technical support in a business environment.

 * Experience troubleshooting Windows desktop operating systems and Microsoft applications.
 * Working knowledge of:
 + Windows 10 and Windows 11
 + Windows Server 2022/2025
 + Microsoft 365 (Exchange and SharePoint)
 + Active Directory
 + PC hardware, networking, and peripheral devices
 * Strong customer service and communication skills.
 * Ability to explain technical concepts to non-technical users.
 * Strong organizational and multitasking abilities.
 * Ability to work effectively in a fast-paced environment.
 * Valid driver's license and reliable transportation.
 * Ability to lift and move equipment weighing up to 50 pounds., * Associate degree in Information Technology or a related field.
 * CompTIA A+, Network+, Security+, Microsoft, or other industry certifications.
 * Experience working in a Managed Services Provider (MSP) environment.

## Description

As an IT Support Analyst, you'll serve as the primary point of contact for technical support requests, helping customers and end users resolve issues quickly and professionally. You'll receive ongoing training, mentorship, and opportunities to earn industry certifications while building a rewarding career in information technology., * Serve as the first line of technical support for our customers and end users.

 * Take ownership of support tickets from initial contact through resolution.
 * Troubleshoot and resolve hardware, software, networking, and user issues remotely and onsite.
 * Support desktops, laptops, printers, mobile devices, and remote access technologies.
 * Install, configure, and maintain workstation hardware and software.
 * Manage user accounts and permissions within Active Directory.
 * Administer and support Microsoft 365, including Exchange and SharePoint.
 * Provide basic Windows Server administration and support.
 * Maintain accurate documentation within the ticketing system.
 * Coordinate equipment inventory and procurement activities.
 * Train and assist users with technology-related questions and best practices.
 * Work with vendors and third-party providers to resolve technical issues.
 * Travel to customer locations in the Zelienople area as needed.
 * Participate in an after-hours on-call rotation.


## Related Videos

- [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [From Painful to Easy: Discover .NET Aspire](https://www.wearedevelopers.com/videos/1553-from-painful-to-easy-discover-net-aspire)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023)