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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Student Technical Support Coordinator - **Company:** University of New Haven - **Location:** West Haven, CT, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Apple IOS, Apple Mac Systems, Collaborative Software, Communication Softwares, Computer Maintenance, Desktop Computing, Linux, Network Connections, Wireless Networks, WordPress, Chatbots, Information Technology - **Published:** June 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=88526a72c1b594d9 ## About the Role Do you have experience in Customer support?, * A Bachelor's Degree and 3-4 years of directly related experience in a Higher Education environment is preferred. * Excellent written and verbal communication skills; ability to act as the liaison between students and other offices of the University in a professional manner for seamless, timely, and problem resolution . * Preferred experience will include a minimum of 2-3 years in general computer repair and software installation. * Some familiarity with the integration of wireless networks * Must work well in a team environment * Demonstrate good communication skills * Be willing and able to learn new technologies * MacOS/iOS/Windows/Android proficient * Some knowledge in Linux preferred. ## Description Reporting to the Director of Educational Technology, the Student Technical Support Coordinator will provide technical support to university students, including computer repair, software installation, and network connectivity. Assist students in connecting streaming or gaming devices. Escalate issues that cannot be resolved to other technology experts. Train student employees to perform the same duties. All student populations supported: including residential, off-campus residential, Verto Education, and commuter. Represent Office of Information Technology at student orientations and move-ins. Provide support via email, chat, phone, and in person. Experience with MacOS/iOS/Windows/Android required. You will: * Coordinate and assist Student Technical Support Team, including training and providing feedback to enable student workers to build new skills and increase engagement. * Develop workflows and processes for help desk technicians to improve the quality of service to users. * Serve as a subject matter expert to provide troubleshooting advice, and directly resolve complex technical issues. * Ensure the student workforce provides timely, effective, and proficient customer support. * Coordinate work schedules for the Student Technical Support Team to ensure adequate coverage is provided during peak service periods. * Lead and mentor a group of peers in order to foster a well diverse and high-performing team * Support collaboration tools, communication software, and personal computing technologies - administer loaner equipment when necessary * Manage student loaner pool, and determine eligibility based on criteria such as current courses, current laptop status, and student needs * Maintain student loaner pool, and determine eligibility based on criteria such as current courses,, current laptop status, and student needs * Contribute to improving the student support digital presence by participating in projects that solve problems and increase reach * Coordinate necessary supplies for the student technical support office and follow established process for proceeding. * Interview and assess potential student workers based on needs of the department and function. * Manage ticket/service requests while meeting or exceeding defined service level expectations * Maintain and update Student Technical Support Website (Wordpress Divi), and AI Chatbot ## Related Videos - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Making Teaching Code Less Academic and More Market-Ready - Peter Ruppel](https://www.wearedevelopers.com/videos/1911-making-teaching-code-less-academic-and-more-market-ready-peter-ruppel) - [Testing AI Agents: Automated Evaluation for Chatbots & RAG Systems](https://www.wearedevelopers.com/videos/100300-testing-ai-agents-automated-evaluation-for-chatbots-rag-systems) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [Steps to Get a Software Engineer Internship](https://www.wearedevelopers.com/magazine/160-steps-to-get-a-software-engineer-internship)