> Markdown version of [/jobs/ext/473481-it-operations-specialist](https://www.wearedevelopers.com/jobs/ext/473481-it-operations-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Specialist - **Company:** RUM RIVER CONSULTING, INC. - **Location:** Saint Francis, MN, United States - **Salary:** $52,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software as a Service, Domain Name System (DNS), Information Technology Operations, Local Security Policy, Networking Basics, Password Management, Phishing, Software Deployment, Management of Software Versions, Wi-Fi Technology, Laptops, Gsuite - **Published:** June 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=36519f30aac577d0 ## About the Role Do you have experience in Windows?, * 2+ years in IT support, helpdesk, or systems administration * Hands-on Google Workspace administration (users, groups, drives, MFA) * Comfortable supporting both Apple (iPad, Mac) and Windows devices * Basic networking troubleshooting: Wi-Fi, DNS, printers, connectivity * Strong written communication for documentation and end-user support * Comfortable owning decisions about tools and vendors with appropriate buy-in * Follow through on assigned tasks, work independently, and complete work on time Preferred * Experience configuring or administering a SaaS platform (CRM, ITSM, permitting software, or similar) * Familiarity with local government processes: permitting, code enforcement, or plan review * Experience with template management or document standardization * Process-improvement mindset, * IT support: 1 year (Required) Language: * English (Required) ## Description Rum River Consultants is a 30+ person professional services firm that handles building inspections, plan reviews, and code compliance for local governments across Minnesota. We run a fully cloud-based environment on Google Workspace with company-owned iPads and laptops in the field. This is our first dedicated IT role. You'll own the environment end-to-end - from day-to-day support to shaping the long-term IT stack. Alongside IT responsibilities, you'll become our in-house expert on Baseline, the Govtech SaaS platform our team uses daily for permits, plan reviews, and inspections. We work directly with the Baseline product team, and you'll have a real seat at that table. The role starts with stabilizing operations and grows into meaningful ownership of platforms and infrastructure. Ramp-up support from experienced IT advisors and the Baseline team is provided; the goal is independent operation within six months. What You'll Do IT Support & Administration * Own the IT support queue: triage, resolve, and document issues * Provide on-site and remote support for desktops, laptops, printers, and mobile devices * Handle system setups, software installations, and hardware deployment * Onboard and offboard employees - accounts, devices, and access - completely and on schedule * Administer Google Workspace: users, groups, shared drives, security settings, and MFA * Conduct periodic access audits and maintain role-based access controls * Support cybersecurity hygiene: password manager rollout, MFA adoption, phishing awareness * Maintain the asset inventory and keep the How-To documentation library current * Coordinate with vendors (internet, phone, backup) when issues exceed internal scope * Evaluate tools and vendors; bring forward recommendations for stack improvements * Provide education to team members on Google Workspace, Baseline, and other technology through effective communication in a manner that can be understood by non-technical people * Perform additional tasks as assigned Baseline Platform Operations * Build and maintain RRC's Baseline instance: permit types, workflows, fees, user roles, and custom fields * Update configurations as codes, regulations, and internal processes change * Manage the template library - permit forms, inspection reports, plan review documents - with consistent naming and versioning * Partner with permit technicians, inspectors and plan reviewers to identify and resolve platform friction * Document configuration decisions so changes are traceable ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Passkeys: Truly Phishing-Resistant? 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