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# Technical Support Analyst

- **Company:** Dolbey & Co.
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Vbscript, Microsoft Windows, Databases, Proprietary Software, SQL Databases, Speech Recognition, Scripting, Software Troubleshooting, Generative AI
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fc8677fb58c62c2e

## About the Role

Do you have experience in Writing skills?, The ideal candidate would have proprietary application installation and support experience, troubleshooting and problem-solving skills, database experience, as well as solid customer communication and relations skills. Experience in the healthcare industry is a plus. This is a remote position with some travel required. Hours are 8am-5pm EST., * Help Desk experience supporting proprietary software applications a must!

 * Strong troubleshooting and critical thinking skills
 * Strong attention to detail
 * Excellent customer service skills
 * SQL Database experience
 * Excellent verbal and written communication skills
 * Ability to work independently, but also successfully work on a team and foster a team environment
 * Ability to take ownership of assignments and customer satisfaction
 * Ability to successfully manage multiple tasks and priorities daily
 * Enthusiastic and driven to succeed
 * Strong desire to learn
 * Working knowledge of various Windows operating systems
 * Experience with writing Generative AI prompts and writing scripts (VBScript and JavaScript) preferred

**Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to provide visa sponsorship at this time

## Description

We are looking for an experienced Technical Support Analyst to support our healthcare documentation and speech recognition software for our customers., * Taking incoming service calls

 * Working with customers directly
 * Connecting to customer sites to resolve technical issues related to our proprietary software
 * Coordinating and delivering current software releases to customers
 * Answering customer questions
 * Mentoring co-workers
 * Maintaining and protecting healthcare data by keeping confidential information
 * Contributing to team success by accomplishing related results as needed


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