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# Technical Support Engineer

- **Company:** ENTERPRISE SOLUTIONS INC
- **Location:** Allen, TX, United States
- **Experience:** Experienced
- **Salary:** $45,760.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, VoIP, CompTIA Network+, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Trunking, Microsoft Office, Network Protocols, TCP/IP, Wide Area Networks, Network Routers, Firewalls (Computer Science), Information Technology
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b662e7828da7046e

## About the Role

Do you have experience in Windows?, Do you have a Associate's degree?, * 3+ years of technical support experience.

 * Strong knowledge of LAN/WAN, routers, firewalls, networking protocols, and VoIP.
 * Familiarity with RF trunking, mobile radio technologies, Windows OS, and Microsoft Office.
 * Understanding of ITIL principles and information security best practices.
 * Excellent troubleshooting, communication, and multitasking abilities., * Associate degree or equivalent technical education.
 * Ability to obtain required security clearance and CJIS certification.
 * Authorized to work in the U.S. without sponsorship.

Preferred Certifications:

 * CompTIA Network+, A+, Security+, and AI-related certifications., * How many years of hands-on technical support experience do you have supporting networking, VoIP, and IT systems?
 * Can you describe your experience troubleshooting LAN/WAN networks, routers, firewalls, DNS, DHCP, and TCP/IP issues?
 * Have you worked with RF trunking, two-way radio communications, or mobile radio technologies? If yes, please explain your experience.

## Description

* Provide remote technical support via phone, email, and other channels.
 * Troubleshoot and resolve networking, VoIP, radio communication, and system-related issues.
 * Manage incidents from initial response through resolution, including escalation when necessary.
 * Document troubleshooting steps, maintain knowledge base articles, and ensure accurate records.
 * Collaborate with engineering, product, and cross-functional teams to improve customer support processes.
 * Support operational excellence, security compliance, and continuous improvement initiatives.


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