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# Technical Support

- **Company:** Spectraforce
- **Location:** Plano, TX, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Information Systems, VMware ESX Servers, Microsoft Lync, McAfee VirusScan, Microsoft Office, System Center Configuration Manager, Productivity Software, Server Administration, System Testing, Virtualization Technology, Information Technology, Casper Suite, Zendesk, Servicenow, Vmware
- **Published:** June 3, 2026
- **Apply:** http://leoforce.us/Careers/Spectraforce/JobDetails.html?jobid=02e06a0a-538a-4020-bf5c-cecadf1361c1&OrgId=1&UserId=4643

## About the Role

* High School Diploma, GED, or equivalent certification
 * At least 1 year of experience in tech support and administration
 * At least 1 year of remote tech administration and end user support
 * At least 1 year of experience with Windows 10
 * At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow), * Bachelor's degree in business, Information Systems, Computer Science, or military experience
 * 1+ years of experience with Active Directory services integration
 * 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
 * 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)
 * 1+ years of macOS Server administration experience
 * 1+ years of experience with Active Directory
 * 1+ years of experience with macOS - High Sierra or earlier operating system
 * 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM
 * 1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype
 * 1+ years of experience with Mac experience supporting 100+ end users
 * 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS
 * Apple certification(s)

## Description

* Assist the Service Desk by actively taking intake calls
 * Provide top-notch customer focused support
 * Have excellent written and verbal communication skills
 * Engage in cross-training efforts amongst peers where applicable
 * Contribute to site level operational readiness and process improvements
 * Effectively manage as needed
 * Self-aware of gaps in skills and works to improve
 * Frequently collaborates with site lead, acting as back-up when delegated
 * Cross-platform collaboration with immediate peers


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