> Markdown version of [/jobs/ext/473716-technical-support-representative-1](https://www.wearedevelopers.com/jobs/ext/473716-technical-support-representative-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Representative 1 - **Company:** University of New Haven - **Location:** West Haven, CT, United States - **Contract:** Permanent contract - **Skills:** Apple Mac Systems, Bomgar, Databases, System Configuration, Desktop Computing, Network Architecture, Network Planning and Design, Enterprise Software Applications, Computer Equipment, Information Technology, Laptops - **Published:** June 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ad54a95a24e8d721 ## About the Role Do you have experience in Computer science?, * High school diploma required and vocational training program completion as a computer/network administrator. Associate's Degree in computer science or networking. technical support is preferred. * Ability to effectively interact with all internal and external stakeholders and exhibit excellent customer service skills in each interaction. * Effective problem solving in computer related issues. * Expert knowledge of Audio/video systems & equipment Example Microphones, sound systems, projectors, displays required. * Ability to work independently and off-hours when required to do so ## Description This position is responsible for assisting faculty and staff with technical issues or questions relating to computer hardware or software devices. The duties include taking phone calls from faculty and staff or communicating with them through applicable messaging platforms through the University, helping end users diagnose and resolve technical issues over the phone, email, teams and Bomgar remote. Installing hardware or software on their computers. Deploying and configuring laptops, PC's and printers. Troubleshooting classroom technology. Audio/Visual support for Events & meetings. You will: * Handle faculty and staff IT technical support cases through the help-desk database by in-person, remote, phone, teams, or email * Escalate tickets in system involving accounts, network infrastructure, server-side systems, or enterprise applications to appropriate system admins, network and programming teams * Update the University's help desk database with tech tips and brief documents * Evaluate system potential through assessing compatibility of new programs with existing programs * Install software on windows and mac OS throughout campus * Deploy and configure new windows or mac devices for faculty and staff * Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations * Maintain system functionality by testing computer components * Work with Manufacturer client support for warranty repairs * Maintain end user confidence by keeping their information confidential * Prepare reference material for faculty and staff by creating operation instructions * Network design and implementation when required * Provide on-site IT support for high level University zoom & Teams meetings; classroom technology, cell phone configuration and audio visual event and meeting support. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)